Michael Jones Email & Phone Number

California, United States

Santa Ana, California, United States

Cemtek KVB-Enertec provides leading edge Constant Emissions and Monitoring systems for power generation and manufacturing companies in the US and parts of Europe, Africa and Asia.

Santa Ana, CA

• Managed the 5 person desktop support IT team responsible for client operations and uptime. Worked closely with my team members to meet client needs, continually support an evolving and changing environment and maintain.
• Upheld company employee standards with team meetings and one on one reviews of staff.
• Met with management staff from DCSS to make sure my team was meeting their goals and standards from an IT perspective.
• Worked with managers from other teams in OCIT on special projects to fulfill company goals and technological advances.

Mission Viejo, CA

• Delivered on-site and remote technical support and consulting for approximately 300 businesses in the financial services, health care, legal, manufacturing, engineering, and distribution sectors
• Supported over 300 small business clients full IT needs. Met with a selection of them regularly to ensure we were meeting their goals and desires.
• Worked closely with client managers and business owners to provide immediate and long term solutions to pain they were suffering from.
• Provided continual technical support to ensure client operations, satisfaction, and peace of mind towards their IT systems.

Mission Viejo, CA

• Directed the provision of technical support for more than 300 business clients with over 1200 combined employees to ensure quality of service, meeting of standards and overall client satisfaction.
• Developed and implemented policies and procedures aimed at enhancing efficiency and operational capabilities for an ever changing and growing environment.
• Led a team of eight to 10 technical staff that ranged from Desktop Support Specialists to senior Project Managers, and ensured smooth operations, the timely delivery of projects, and the resolution of client issues
• Oversaw and guided a technical team in the onboarding process, delivery of continual support and new product and service rollouts to provide the best client experience possible.
• Managed escalations and handled high-level and high-priority client tickets, to deliver superior client service.
• Actively hired new staff members and provided reviews and promotions for existing staff members to maintain a competitive, competent and comfortable working environment. Worked closely with staff members who were in.

Garden Grove, CA

• Owner and sole operator of an IT consulting company servicing around 100 clients. Worked closely with the clients to provide full service IT support and offer peace of mind in the world of computers.
• Met with larger clients monthly to review satisfaction and long term goals. Provided feedback cards to smaller clients to ensure quality of services and satisfaction.
• Merged the business into Team Logic IT in 2007.