Theodore Loizos Email & Phone Number

Hatfield, Pennsylvania

Philadelphia, Pa

* Role Held at: Chubb Insurance (f/k/a ACE Group), Philadelphia, PACapitalize on the opportunity to lead forward-thinking project / technical initiatives for a Chubb Insurance client, including relocating from New York to Philadelphia to manage a top-performing team of 7 technicians.Collaborate with key groups (i.e. Exchange, Account Administrators, Network Services, Security) to promptly respond to and resolve issues.Contribute knowledge of VMWare and Citrix clients, as well as Cisco VoIP while concurrently serving as a Subject Matter Expert (SME) for Apple, Android, Windows Mobile, and Blackberry phones and tablets.Optimize systems performance while providing exceptional customer service.Exhibit skill with Active Directory Services, Active Directory Group Policy Objects (GPO), and Group Policy Management Console (GPMC). Utilize ServiceNow, WebMonitor, DPU, and Maximo to record and track issues.Key Accomplishments:• Launched critical security policies and virus protection.• Participated in complete system builds, upgrades, and migrations.• Delivered timely resolutions to support mission-critical application users.• Provided strategic support to 2,500+ users in H / O and 8,000+ users nationwide.• Inventoried complete backup tapes and scratches tapes on a weekly basis to / from offsite vendor.

New York, Ny

*Roles Held at: ACE Group, New York, NYLeveraged broad scope of industry knowledge toward providing integral support to key departments, production, and executives, including serving as the “go-to” Subject Matter Expert (SME) for Apple, Android, Windows Mobile, and Blackberry phones and tablets.Demonstrated knowledge of Active Directory Services, Active Directory Group Policy Objects (GPO), and Group Policy Management Console (GPMC). Manually installed wide-ranging software or via SMS packages to local PCs. Responded to system hardware / software error messages and storage and hardware configuration problems.Inventoried backup tapes and scratches tapes on a weekly basis to and from offsite storage vendor and verified that backups were completed successfully on a weekly basis.Optimized systems performance and utilization while rapidly resolving problems and providing solid customer service. Supported groups in resolving issues in a timely manner.Key Accomplishments:• Successfully rebuilt, restored, and reconfigured machines.• Co-led complete system builds, upgrades, and / or migrations.• Implemented comprehensive security policies and virus protection.• Utilized ServiceNow, WebMonitor, DPU, and Maximo to record and track issues.

*Role Held at: Diageo North America, Inc., New York, NYStrategically steered results-focused third-level technical assistance for a global IT infrastructure supporting 4,000+ U.S.-based employees, including handling user set up, as well as remotely installing software for end users and creating IDs and managing rights with Active Directory.Co-deployed VPN rollout, provided second-level support to Citrix users, assisted Asset Insight to keep track of the software installed on PCs, and used Ghost to create images.Installed and supported PDAs and / or wireless devices (i.e. Blackberry, Palm, iPads).Key Accomplishments:• Proactively coached co-op students and new team members.• Supported users with software packages installation via ManageSoft.• Served as Team Leader for Compaq and IBM laptops and desktops rollout and upgrades.• Escalated key issues while maintaining communications with customers and technical teams.

New York, Ny

*Role Held at: Diageo North America, Inc., New York, NYStrategically steered results-focused third-level technical assistance for a global IT infrastructure supporting 4,000+ U.S.-based employees, including handling user set up, as well as remotely installing software for end users and creating IDs and managing rights with Active Directory.Co-deployed VPN rollout, provided second-level support to Citrix users, assisted Asset Insight to keep track of the software installed on PCs, and used Ghost to create images.Installed and supported PDAs and / or wireless devices (i.e. Blackberry, Palm, iPads).Key Accomplishments:• Proactively coached co-op students and new team members.• Supported users with software packages installation via ManageSoft.• Served as Team Leader for Compaq and IBM laptops and desktops rollout and upgrades.• Escalated key issues while maintaining communications with customers and technical teams.

Led cost-effective purchasing and targeted maintenance of state-of-the art office machines, including installing, configuring, and maintaining an 80-user network, as well as diverse wireless networks.Ran data cabling in buildings. Installed cable modems and converters and network adapters, hubs, and routers.Key Accomplishments:• Successfully led wireless installation and configuration of Apple at various airports.• Installed, configured, and maintained a 30-user network with Cisco VPN remote connectivity.• Configured DHCP clients and static IP addresses for Time Warner Corporate / Road Runner clients.

Expertly upgraded NetWare 3.12 Server to 5.0 and migrated users to NetWare 5.0.Researched, installed, and managed a large-scale network fax system.Performed essential backups and restores on key servers.Key Accomplishments:• Delivered stellar technical support within a LAN environment of 50 nodes.• Efficiently troubleshot and maintained printing services, queues, and databases.

Played a vital role in handling all hardware and software procurement while distributing networking software; performing daily server backups; and installing, configuring, and maintaining the student database. Key Accomplishments:• Led the cohesive set-up of all staff, student, and / or class labs.• Actively liaised between director, counselors, instructors, and students.