Michelle Johnson Email and Phone Number

Identify our technical needs, develop plans and strategies that address those needs.This involves working with all stakeholders, a deep understanding of our current capabilities, and ability to synthesize that into an effective strategy that delivers the technology needed at the right time and at the right price.When I'm not architecting, I'm the cyber security SME, and provide support to all our teams as needed, and lead our PCI DSS compliance program.

Infrastructure support services and generally keep it all running

Currently I’m a member of the Technical Services team. My role is to provide technical support and direction on the day to day operations of this team, including Network/Security, systems administration, End-User computing, and Telephony.

I was a member of GSD Americas Delivery Excellence team. The latest assignment has been the acting Global Delivery Lead for the GE EUS account. In addition I’ve held many roles within the global delivery organization. Problem/Change/Quality/ Knowledge ManagementSix Sigma Green BeltService Desk ManagerApplication Services Team LeadServer/Network Team LeadService Desk Team LeadThird Level Support for Server, Network, Security TeamsExpertise with: client and business liaison establishing service level agreements managing costs and client or business expectations delivering highly available, secure, and scalable operational delivery teams Solving difficult and highly complex problems whilst maintaning high availability Responsible for delivery and cost management on these metrics, as well as expertise in network configuration, hardware/software configurations Windows server configuration builds, Exchange server configuration/builds, support analyst training, establishment of quality metrics, support analyst scripting, forecasting/scheduling modeling, problem solving, and special projects (many).

Primary responsibilities included solving client’s computer questions/problems over the phone. Assisted with the maintenance of our internal LAN. Our helpcentre was a fee based service, which covered any client's computer as long as it was IBM PC Compatible. We supported Windows 3.1, Windows 95, OS/2, MS-DOS and approximately 500 other software titles, which run on PC's. This required excellent communication skills, knowledge of IBM PC's and software for IBM PC's, excellent problem solving skills, adaptability, flexibility, excellent customer service skills, and ability to perform under pressure.