Muhammad Junaid Safdar Email & Phone Number

Sydney, New South Wales, Australia

Analyzing, testing, and modifying partner's on-prem and cloud servers based on their unique design specifications and/or computing environmentInteracting with partners and end users to provide support via remote session, phone, ticketing system, chat and answer user inquiries regarding their systemPerforming server rebuilds, migration and administration, virtual environment administrationApplying virus scanner definitions on the end pointsAssisting with securing partner’s environments by implementing MFA/antivirus solutions for the users/endpointsIdentifying and escalating trending issues and potential software defects to leadership and development teamWorking collaboratively with other teams, within the organisation to provide best support in timely mannerParticipating in continuous improvement activities by enrolling myself to other products offered by the organizationContributing to knowledgebase methodology, knowledge centered services (KCS) by creating articles, coaching colleagues and/or reviewing existing articles for accuracyProven experience in Salesforce CRM and ConnectWise PSAExceeded posted metrics for performance

Sydney, New South Wales, Australia

*Providing best practices and appropriate actions to the partners inquiring about Business Suite Products*Identifying and escalating trending issues and potential defects to the development team*Investigating and resolving problems in Systems and Services and ensuring problems are fully documented.*Conducting thorough research to gain the necessary knowledge to meet the needs of partners*Managing and creating Knowledge base articles*Troubleshooting and supporting the partners with building strong relations with their clientsCollaborating processes to facilitate sharing of Business Knowledge among internal teams and external partners

Sydney, New South Wales, Australia

Diagnosing, troubleshooting, and resolving a wide range of software, hardware, and network issues Providing technical support for a number of diverse users nationally across multiple devices and platforms Resolving calls within the company's SLA requirement Prioritizing and escalating issues where required Installing, configuring, and modifying hardware and software to ensure optimal performance Planning training sessions for new and existing users Monitoring, logging, and tracking all phases of help desk support Providing first-tier to second-tier support and troubleshooting for technology products and applications Performing physical set up of desktop hardware and software Installing hardware and software upgrades

Support to staff and customers on-siteDealing with customer problems and solving themCCTV footage handling, disc burningWorking on retail software and dealing issues with softwareOrdering and receiving local and logistics ordersPrinting reports, targets and following the SOP’s of the organizationAlways followed up on customer’s issues in a timely manner until it is resolved.

Saudi Arabia

Provided students with training in Immersive Technologies designed and manufactured Mining Simulators Worked on IT issues of the equipment which included network connectivity problems and system failuresReplicated real-life scenarios described by Mining Professors as much as possible to provide students with the best possible user experienceMade sure that the simulators functioned without any error in calibrationsEvaluated student’s performance using the metrics provided by the UniversityAlways made sure that OH&S standards are followed even in training and simulated environments

Master Of Engineering - Meng, Master Of Professional Engineering

Bachelor Of Engineering - Be