Experienced and results-oriented professional appointed as delegate, acting as L2, with a strong focus on managerial tasks and customer service excellence. Skilled in team supervision, overseeing tickets for the CX department, and ensuring seamless order acceptance, fulfillment, and bill review processes. Proven ability to coach team members, maintain quality standards, and provide exceptional support to call-in customers

Experienced Sales Executive with a proven track record in building strong customer relationships and driving long-term business growth. Skilled in establishing and nurturing connections with customers and the community, resulting in increased referrals and revenue.

Experienced and results-driven Social Media Specialist with a focus on customer inquiry handling. Joining Yalla Brand, I am responsible for managing our brand's online presence and ensuring outstanding customer service experiences across social media platforms.