Mourad Khaled

Mourad Khaled Email and Phone Number

Multilingual Customer Service Expert | German & English | Remote Specialist with 10+ Years of Experience @ Concentrix
fremont, california, united states
Mourad Khaled's Location
Cairo, Cairo, Egypt, Egypt
About Mourad Khaled

I am an experienced bilingual customer support specialist with expertise in German and English. Over the past seven years, I have honed my skills in troubleshooting, customer care, and technical support at Vodafone Egypt and Concentrix. I thrive in high-pressure environments, always ensuring customer satisfaction and efficiency in handling complex issues. My technical skills in CRM, Microsoft Office, and creative software like Photoshop and Premiere Pro further complement my ability to deliver results. I am passionate about continuous learning and improving service processes.

Mourad Khaled's Current Company Details
Concentrix

Concentrix

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Multilingual Customer Service Expert | German & English | Remote Specialist with 10+ Years of Experience
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Mourad Khaled Work Experience Details
  • Concentrix
    German Customer Service Representative
    Concentrix Aug 2022 - Present
    Cairo, Egypt
    View
  • Callnovo Contact Center®
    Customer Service Specialist
    Callnovo Contact Center® Mar 2024 - Oct 2024
    Cairo, Egypt
    – German & English Customer Service Agent- Handled customer queries and issues remotely, demonstrating strong self-management and communication skills.
    View
  • Vodafone
    Customer Service Representative
    Vodafone Nov 2015 - Aug 2022
    Cairo, Cairo, Egypt
    • Delivered personalized support to high-value customers, resolving complex issues.• Consistently received high appraisals for performance, including Exceeding Performance and Top Performer.• Played a key role as Team Leader and VIP Complaint Senior Representative, fostering collaboration and mentoring junior team members.
    View

Frequently Asked Questions about Mourad Khaled

What company does Mourad Khaled work for?

Mourad Khaled works for Concentrix

What is Mourad Khaled's role at the current company?

Mourad Khaled's current role is Multilingual Customer Service Expert | German & English | Remote Specialist with 10+ Years of Experience.

Who are Mourad Khaled's colleagues?

Mourad Khaled's colleagues are Rahul Dramwal, Sindhu Shree, Kenji Yokono, Aniket Kumar Pathak, Koramati Apoorva, Matthew Timberlake, Jeffrey Tinoco.

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