• Applied expertise in hardware troubleshooting, system diagnostics, and repair processes, demonstrating a comprehensive understanding of various hardware components and their interactions.• Showcased advanced proficiency in software troubleshooting, diagnosing complex issues, and implementing effective solutions, highlighting a deep understanding of software architectures and systems.• Acquired in-depth knowledge of the latest tech products, staying up to date with industry trends and advancements, and effectively communicating this knowledge to customers.• Provided exceptional customer service, addressing inquiries, resolving technical issues, and ensuring customer satisfaction.• Assisted colleagues in resolving complex technical issues and fostered a positive work environment.

As a dedicated tutor, I provided comprehensive and tailored academic support to students in grades 4-10, specializing in Mathematics and Sciences.