Michael Buchanan

Michael Buchanan Email and Phone Number

Sales Planning Analyst at Chewter's Chocolates
Michael Buchanan's Location
Greater Vancouver Metropolitan Area, Canada
Michael Buchanan's Contact Details

Michael Buchanan personal email

n/a
About Michael Buchanan

Michael Buchanan is a Sales Planning Analyst at Chewter's Chocolates.

Michael Buchanan's Current Company Details

Sales Planning Analyst at Chewter's Chocolates
Michael Buchanan Work Experience Details
  • Chewter'S Chocolates
    Sales & Operations Coordinator
    Chewter'S Chocolates May 2020 - Jan 2022
    Delta, British Columbia, Canada
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  • The Original Cakerie
    Sales Operations Coordinator
    The Original Cakerie Jan 2017 - Apr 2020
    Delta, Bc
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  • Trail Appliances Ltd
    Customer Support Team Lead
    Trail Appliances Ltd Jun 2016 - Dec 2016
    Richmond Head Office
    * Lead a team of customer support admins to ensure after sale support to post delivery needs of the customer are exceeded.* Interpret and compile vast amounts of data to produce value added monthly metrics reporting within the business.* Train new staff on Customer Support Admin role.* Manage customer "rescue" situations to ensure brand is strengthened. * Determine team scheduling, vacation and coverage plans for team of 20 staff.
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  • Td
    Analyst
    Td Dec 2013 - Jan 2016
    Vancouver, Canada Area
    A dual capacity role of Analyst and Customer Care management.Analyst: Utilized MS Office software to produce regularly scheduled and on-demand value added analysis, recommendations and graphical representations, for customer satisfaction surveys, cares escalations, call volumes, investigation and FTE statistics.Customer Care Management: Primary national contact for customer cares for Banking Services, responsibilities included mediation, determining root cause, recommending… Show more A dual capacity role of Analyst and Customer Care management.Analyst: Utilized MS Office software to produce regularly scheduled and on-demand value added analysis, recommendations and graphical representations, for customer satisfaction surveys, cares escalations, call volumes, investigation and FTE statistics.Customer Care Management: Primary national contact for customer cares for Banking Services, responsibilities included mediation, determining root cause, recommending process improvements and negotiating restitution. Show less
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  • Td
    Partner Experiece
    Td Aug 2011 - Dec 2013
    New Westminster
    Primary contact for customer Cares within Prairie region for Western Banking Services branch support offices.Supported relationship between branches and branch support centre, responsible for identifying, addressing and resolving service quality issues.Visited branches to gauge and improve the level of satisfaction they were receiving from branch support office.
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  • Td
    Team Manager
    Td Jun 2008 - Aug 2011
    New Westminster
    Managed team of up to 14 staff that processed cash ordering team for all Western Canadian branches and ATM machines, data entry and General Ledger balancing. Performance Appraisals. Coaching, Salary and Bonus decisions, Counselling etc...During this time I also managed the Customer Experience Index Survey which I performed until October 2015. Responsible to extract and summarize service data and report to business on a national scale.
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  • Td
    Business Systems Officer
    Td Apr 2004 - Jun 2008
    New Westminster
    Managed daily computer, software, file issues from staff of 200+.Managed staff and equipment moves.Liaison between TD and businesses such as Pitney Bowes & IBM.
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  • Td
    Supervisor
    Td Mar 2001 - Apr 2004
    New Westminster
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  • Td
    Teller, Head Teller, Teller Supervisor/Personal Banker
    Td Jul 1998 - Mar 2001
    Various
    Teller: Processed daily customer transactions such as withdrawals, deposits, bill payments, cheque certification etc...Head Teller: In addition to the teller duties, I was in charge of the cash vaults, ordering and shipping cash, Business transactions etc...Teller Supervisor/Personal Banker: In addition to Head Teller duties, I was responsible for ensuring teller line was performing, quick coaching, teller balancing, coaching notes as well as opening and closing personal… Show more Teller: Processed daily customer transactions such as withdrawals, deposits, bill payments, cheque certification etc...Head Teller: In addition to the teller duties, I was in charge of the cash vaults, ordering and shipping cash, Business transactions etc...Teller Supervisor/Personal Banker: In addition to Head Teller duties, I was responsible for ensuring teller line was performing, quick coaching, teller balancing, coaching notes as well as opening and closing personal accounts, recognizing and selling credit opportunities. Show less
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Michael Buchanan Skills

Analysis Team Management Performance Management Microsoft Office Reporting And Analysis Banking Customer Service Customer Experience Customer Satisfaction Customer Support Customer Insight Facilitation Problem Solving

Michael Buchanan Education Details

Frequently Asked Questions about Michael Buchanan

What is Michael Buchanan's role at the current company?

Michael Buchanan's current role is Sales Planning Analyst at Chewter's Chocolates.

What is Michael Buchanan's email address?

Michael Buchanan's email address is mi****@****ers.com

What schools did Michael Buchanan attend?

Michael Buchanan attended Kwantlen Polytechnic University.

What are some of Michael Buchanan's interests?

Michael Buchanan has interest in Poverty Alleviation.

What skills is Michael Buchanan known for?

Michael Buchanan has skills like Analysis, Team Management, Performance Management, Microsoft Office, Reporting And Analysis, Banking, Customer Service, Customer Experience, Customer Satisfaction, Customer Support, Customer Insight, Facilitation.

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