• Empower clients in making long-term and lasting mindset and habit changes through personalized 1-on1 Zoom coaching sessions• Initiate and lead clients through the process of understanding, reframing, and overcoming common mindset challenges like self-doubt and limiting beliefs• Guide clients in setting SMART goals, creating a plan to achieve them, and chunking that plan down into incremental and manageable steps that are easily achieved• Maintain ICF and JSCS coaching core competencies in every client interaction

• Assessed clients’ unique needs and set targeted behavior goals through observation, analysis, and asking clarifying questions, leading to improvements in positive behavior• Documented all session details thoroughly and updated case managers regularly• Modeled and taught solution-focused interventions to parents, school staff, and caregivers resulting in less of a safety risk and increased positive client behavior• Supported families with research to find additional resources and programs available

• Delivered exceptional customer service by actively listening, building rapport, showing empathy, and addressing specific requests, resulting in a high rate of repeat customers• Identified customers’ needs and delivered tailored support, recommendations, and alternative solutions to give them the best possible experience• Managed high-volume inbound calls and emails while effectively de-escalating dissatisfied customers to maintain a positive customer sentiment • Consistently ranked a top performer in both sales and customer service quality reviews