Mohamed Khalil Email & Phone Number

Gdańsk, Pomorskie, Poland

Gdansk Metropolitan Area

Gdansk Metropolitan Area

- Maintain the Knowledge within the KM Database- Development, Implementation, and streamlining of Knowledge Management Process- Identifying Knowledge from RCAs and document them in the knowledge base- Publishing Daily/Weekly/Monthly reports on the status of knowledge management to help take decision on Service Improvement plans (Continual Service Improvements)- Conduct training sessions and weekly/monthly assessments to check the team knowledge. - Participates on the change… Show more - Maintain the Knowledge within the KM Database- Development, Implementation, and streamlining of Knowledge Management Process- Identifying Knowledge from RCAs and document them in the knowledge base- Publishing Daily/Weekly/Monthly reports on the status of knowledge management to help take decision on Service Improvement plans (Continual Service Improvements)- Conduct training sessions and weekly/monthly assessments to check the team knowledge. - Participates on the change management CAB calls to identify and document new processes for new application and Infra Service rollouts.- Participates on Major Incident Bridge to ensure the correct knowledge and KEDB articles were referred for swift resolution.- Prepare regular regional status reports/PPT and present to EUS Leads. Show less

Gdansk, Pomeranian District, Poland

- Manage Desktop Devices (hardware, software, and connectivity) incidents and Service Requests through to resolution- handle the ticket that escalated from tier 1- train the newcomer and update the knowledge base- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktops Devices using appropriate tools)- Update Service… Show more - Manage Desktop Devices (hardware, software, and connectivity) incidents and Service Requests through to resolution- handle the ticket that escalated from tier 1- train the newcomer and update the knowledge base- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktops Devices using appropriate tools)- Update Service Management Intranet (Customer’s IS Portal) with all relevant information related to this service for end users- Support LAN and WAN connectivity and configuration (including wireless) to enable end-user access to the customer’s network and systems- Distribute software packages using standard distribution tools- Ensure that each Desktop Device is installed with the appropriate desktop image- Manage Desktop Devices (hardware and software) incidents through to resolution- Manage hardware related incidents which require Desk Side Support to resolution- Perform software reloads of a partial or full client image where required by accessing the customer’s WAN- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements- Assist EUC Lead for customer & internal stakeholder on audits, reports and other administrative jobs Show less

Warsaw, Masovian District, Poland

- Creating Understandable Manuals for New Agents,- Creating Scope of work to dispatch filed engineers for physical network problems.- Maintaining/Configuring Wireless controllers. - Maintaining/Configuring Equipment (Switches, Wireless Access Points) of Various Brands (Cisco, HP, Zyxel, Zhone), - Operating on Linux Servers, - Providing Proactive Monitoring on Hotel's Equipment- Escalating bigger issues to Senior Network Specialists

Cairo Governorate, Egypt

- Managing tech support, electronics Engineer , Technician , organizing work with other Departments & with clients- Bowling software troubleshooting.- Software installation.- Answering clients inquiries regarding technical issue, centers upgrade and scoring uugrade- New software install & setup.- Supervising new centers constructing .- Review AutoCAD plans for the new centers .- Hardware repair & spare parts replacement (hardware tech).- Reports & supervise… Show more - Managing tech support, electronics Engineer , Technician , organizing work with other Departments & with clients- Bowling software troubleshooting.- Software installation.- Answering clients inquiries regarding technical issue, centers upgrade and scoring uugrade- New software install & setup.- Supervising new centers constructing .- Review AutoCAD plans for the new centers .- Hardware repair & spare parts replacement (hardware tech).- Reports & supervise hardware tech.- Contact with other department in their technical questions. - Contact with our official tech support in others Qubica AMF branches (Italy,England & America).- Train center operators / managers / accountants on ConquerorPRO management sysmet - Supporting all EMEA Show less

Egypt

• Install and configure web server in windows server 2008• Access point Installation and configuration, Network printer Installation, shared the network resources.• Installing the hardware of Networks and configuring Devices to be able to transfer Information • Provide and maintain comprehensive detailed and up to date documentation.• Ensure effective communications between all members of IT and business with timely collection and dissemination of information.• Responsible… Show more • Install and configure web server in windows server 2008• Access point Installation and configuration, Network printer Installation, shared the network resources.• Installing the hardware of Networks and configuring Devices to be able to transfer Information • Provide and maintain comprehensive detailed and up to date documentation.• Ensure effective communications between all members of IT and business with timely collection and dissemination of information.• Responsible for maintaining computers hardware, software, servers, local network and WAN• Configure IIS, load balancer, plesk… etc. for windows servers / Linux servers. Show less

Cairo Governorate, Egypt

Giza Governorate, Egypt

Master’S Degree, Graduate Diploma Of Information Technology Business Analysis

Bachelor’S Degree, Management Information System

High School, High School/Secondary Certificate Programs