• Worked with Omicheer, a division of Elite Sportswear. Used M3 software (Cloud ERP solution) for fashion and apparel solutions, customer relationship management, and Warehouse management system (WMS). • Managed and recorded the day-to-day financial transactions of an organization, billing and invoicing, • Handled inbound and outbound calls through phone system. Responded to email communication based on company guidelines and standards. • Assisted with the DOH/VAX (Department of Health) project, scheduling appointments and answering all related questions for Covid Vaccination. • Supported the NYC311 project, answering incoming calls from residents of five boroughs of New York City and provided solutions and information on various issues in New York City.

• Operated Web-based back-office management solution software (CStorePro) for daily operations. Utilized POS system -Gilbarco for retailing invoices. • Assisted customers by providing information, answering questions, obtaining merchandise, completing payment transactions, preparing merchandise for delivery. • Maintained inventory by checking merchandise to determine inventory levels and anticipating customer demand.

• Operated POS Application for daily operations. • Assisted manager in placing purchase orders and managing inventory. • Collaborated with team members to achieve sales targets and improve customer satisfaction. • Supported customers by providing information, answering questions, and locating merchandise.