Margaret Katyana Hightower Email & Phone Number

Plano, Texas, United States

• Reviewed and verified a high volume of financial loan documents for dealerships across the United States• Collaborated with internal and external personnel to resolve contract and database errors.• Ensured documented information and compiled data aligned with credit reports.• Developed an in-depth understanding of internal and external tools and processes including online databases and company systems.• Met and exceeded assigned goals for multiple departments.• Demonstrated willingness to learn and flexibility to complete training and attend meetings.• Multi-tasked and maintained focus while working remotely.

Irving, Texas, United States

Mansfield, Texas, United States

• Carefully manage all POS (Point of Sale) system operations with guests, thoroughly completing tasks and ensuring the accuracy of all transactions to support seamless cash flow.• Communicate effectively with guests by answering all questions, addressing concerns, and exercising calmness and professionalism during high-stress situations to support exceptional guest service and satisfaction.• Demonstrated the ability to negotiate, influence, and collaborate with customers and associates cross-divisionally to achieve a seamless customer experience while supporting other departments.• Actively research information about new company policies, requirements, and promotional campaigns to ensure successful fulfillment of responsibilities to guests and to the company.• Utilized all resources and communicated effectively to maximize efficiency and meet assigned goals• Well-versed in popular company merchandise and new product offerings, especially those trending on social media platforms.

Mansfield, Texas, United States

• Curated in-store displays on a rotational basis to showcase seasonal commodities and wares to encourage an increase in sales. • Honed customer service, communication, and interpersonal skills through daily interactions with customers and colleagues, working to ensure optimal levels of service and support were achieved. • Actively participated in the training of new colleagues and worked to enhance individual development and overall team performance.