Michael Kim Email & Phone Number

Singapore

• Lead Client Services contributions in the product development life cycle, identify key Client Services and client requirements to maximize the adoption of the product and ensure efficient support• Represent requirements and risks on behalf of regional client-facing client support and project management group for introduction of new products, services or initiatives to support business, and formulate implementation and support solutions• Partner with lead and senior staffs in AP Product, Global Product and Technology groups on the introduction of new products, significant product changes and new use-cases• Perform new product/support impact assessments required to ensure overall effectiveness of the entire support organization• Partner with Global Urban Mobility(GUM) team as the AP GUM program representative to support new mobility product development, and as the Urban Mobility SME in Client Services

Jung-Gu, Seoul, Korea

• Manage end-to-end implementation activities for delivery of new Visa products and services• Act as a primary point of contact for providing day-to-day operational support to clients• Identify, troubleshoot, and resolve complex processing, application usage and business issues• Proactively identify and present opportunities to client to help optimize their performance and improve revenue• Represent complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally• Build key relationships with client’s technical, operational and management staffs주요 직무 및 업무• 프로젝트관리: 모바일 결제 및 비자 토큰과 관련된 프로젝트 관리 (프로젝트 일정, 개발, 테스트, 비용, 등)• 고객관리: 한국 카드사 및 몽골 은행/카드사 관리, 운영 업무 지원 (발급, 매입, 정산 등)• 거래분석: 온/오프라인 거래 승인율 분석, 온/오프라인 거절 원인 분석, 개선점 도출 및 제안• 서비스교육: 신규/기존 서비스 교육 및 안내, 승인/정산 교육, 모범사례 안내주요 성과• 프로젝트: 베트남 삼성페이 론치 및 국내 모바일페이 프로젝트 PM• 고객관리/운영지원: 국내 3개 회원사 관리 및 몽골 12개 회원사

대한민국 서울 강남구

• Manage Samsung.com global website (76 websites, 65 countries, 35 languages) on both PC and Mobile Device (PC, Mobile Web, Responsive Web) supporting Samsung business/product owners with digital expertise to improve user experience• Support multiple Samsung Unpack Events on Samsung.com globally for new products such as Galaxy S Series and Galaxy Note Series• Participate in multiple website renewal projects such as consumer page renewal project, mobile website project, customer support section renewal project, search engine projects, and website content migration project• Implement Target Marketing to enhance user experience and promote different products based on users• Enhance organic search results by managing SEO and SEM• Syndicate contents from Samsung.com to 3rd party retailer websites such as Amazon, Best Buy, Currys, PC World, and etc.• Educate Samsung business/product owners on Samsung.com publishing processes/guidelines and requirements주요 직무 및 업무• 디지털마케팅기획: 온라인 마케팅, 모바일 마케팅, Target 마케팅, 콘텐츠신드케이션, 시스템관리툴, e-Commerce을 위한 시스템 기획• 프로젝트관리: 글로벌 마케팅 웹사이트 운영, 개선 프로젝트 (SEO, 검색, CS영역, Review 등)• 언팩행사지원: 갤럭시 S3~S6 및 갤럭시 Note 2 ~ Note 4 언팩행사 관련 디지털 마케팅 시스템 지원• 솔루션연동: Adobe솔루션연동, Google솔루션연동, 동영상솔루션연동, MS솔루션연동, 콘텐츠신드케이션솔루션연동• 시스템교육: 고객교육, 에이전시교육, 내부교육• 시스템분석: 사용자편의성, 사용자패턴, 구매성향

뉴욕 시티 지역

• Implement localized marketing functions using J2EE web application with MVC architecture for North/Latin America countries• Develop business model and process for Samsung.com and Content Management System to improve digital marketing process• Maintain web application and modify source code to support online marketing• Designed and created test scenarios and proceeded application quality assurance• Educate Samsung business/product owners on Samsung.com publishing processes/guidelines and requirements• Analyze Samsung.com website to improve user experience and increase page view and length of visit주요 직무 및 업무• 사이트개발: 삼성닷컴 북남미사이트 개발(JSP, Java, SQL등 사용), 프로모션을 위한 마이크로사이트 개발• 외부시스템연동: API를 활용한 시스템 연동(구글맵, Facebook 등), 오프라인 가맹점 정보 및 판매 정보를 제공하기 위한 가맹점 시스템 연동• 테스트: 단위테스트, 통합테스트• 사이트콘텐츠관리: 삼성닷컴 북/남미 사이트 운영, 프로모션 사이트 관리• 사이트분석: 월간 방문자수 및 페이지 뷰 산정, Top10 페이지 및 기능 분석, 개선사항 도출