Michael Kim Email & Phone Number

Singapore

• Lead Client Services contributions in the product development life cycle, identify key Client Services and client requirements to maximize the adoption of the product and ensure efficient support
• Represent requirements and risks on behalf of regional client-facing client support and project management group for introduction of new products, services or initiatives to support business, and formulate.
• Partner with lead and senior staffs in AP Product, Global Product and Technology groups on the introduction of new products, significant product changes and new use-cases
• Perform new product/support impact assessments required to ensure overall effectiveness of the entire support organization
• Partner with Global Urban Mobility(GUM) team as the AP GUM program representative to support new mobility product development, and as the Urban Mobility SME in Client Services

Jung-gu, Seoul, Korea

• Manage end-to-end implementation activities for delivery of new Visa products and services
• Act as a primary point of contact for providing day-to-day operational support to clients
• Identify, troubleshoot, and resolve complex processing, application usage and business issues
• Proactively identify and present opportunities to client to help optimize their performance and improve revenue
• Represent complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally
• Build key relationships with client’s technical, operational and management staffs주요 직무 및 업무

대한민국 서울 강남구

• Manage Samsung.com global website (76 websites, 65 countries, 35 languages) on both PC and Mobile Device (PC, Mobile Web, Responsive Web) supporting Samsung business/product owners with digital expertise to improve.
• Support multiple Samsung Unpack Events on Samsung.com globally for new products such as Galaxy S Series and Galaxy Note Series
• Participate in multiple website renewal projects such as consumer page renewal project, mobile website project, customer support section renewal project, search engine projects, and website content migration project
• Implement Target Marketing to enhance user experience and promote different products based on users
• Enhance organic search results by managing SEO and SEM
• Syndicate contents from Samsung.com to 3rd party retailer websites such as Amazon, Best Buy, Currys, PC World, and etc.

뉴욕 시티 지역

• Implement localized marketing functions using J2EE web application with MVC architecture for North/Latin America countries
• Develop business model and process for Samsung.com and Content Management System to improve digital marketing process
• Maintain web application and modify source code to support online marketing
• Designed and created test scenarios and proceeded application quality assurance
• Educate Samsung business/product owners on Samsung.com publishing processes/guidelines and requirements
• Analyze Samsung.com website to improve user experience and increase page view and length of visit주요 직무 및 업무