Mike La Porte Email & Phone Number

Elmhurst, Illinois, United States

Collaborated with team to develop client portal sites for order entry using Google Cloud, Azure, and Cloudflare.Managed client portal URLs and data integration with Salesforce.Supported markets in coordinating Holiday Routes rollout through email, Jira, Salesforce, and Teams.Provided guidance to markets on utilizing in-house client portal, Honeywell.

Oak Brook, IL

Delivered remote support through Mobile Device Manager, effectively troubleshooting issues within Android applicationsUpgraded applications and resolved server issues for customers using Remote DesktopProvided comprehensive application support to users through calls and web-based inquiries within the NetSuite platform

Woodridge, Illinois

Established user accounts through Active Directory and configured profilesDelivered application support to users through phone calls and online inquiriesConducted research, replicated, and resolved application issues to provide effective solutions

Elmhurst, IL

Provided comprehensive training to client end users on how to utilize the Online Portal for job placement of medical itemsCollaborated with Outside Couriers to efficiently handle jobs and accurately input pickup and drop off informationGenerated badges and keycards for employees to facilitate access to the buildingConfigured new user computers with image.

La Grange, IL

Provided technical support to faculty and students, assisting with website usageManaged helpdesk requests for over 30 users in office environmentConducted testing and updates on software to ensure functionality and prevent any disruptions

Warrenville, IL

Provided desktop support for 200+ call center users and 200+ non-call center staffPerformed software support and troubleshooting for office applications on a daily basisInteracted directly with users at their desks and escalated any issues if neededProvided feedback to the server support team in the event of application errorsMaintained disaster recovery.

Burr Ridge, IL

Delivered customer support and assistance to students and instructors using McGraw-Hill web based products as a contracted outsource service provider.Reviewed email requests and assigned them to the appropriate product queue.Participated in special projects assigned by Supervisors with the aim of enhancing use of McGraw-Hill products.

Joliet, IL

Load boxes onto truck with high and tight stacksClean out new trailer to ensure good qualityCheck load sheet to plan out how the trailer should be properly loaded

Chicago, IL

Provide customer support by troubleshooting for customer’s webhosting and offsite server hosting problems via telephone and emailUtilizing proprietary software, document support call problems and solutions for use in resolving other customer errors encounteredTroubleshoot email account setup using programs such as Microsoft Outlook and Microsoft.

Lombard, IL

Manage customer account activity and assist in fulfilling order within an inventory allocation systemCreate and maintain new customer orders into customized order processing systemTrack packages utilizing carrier websites and update order processing systemMiscellaneous tasks as assigned by Fulfillment/Logistics Manager