Account Manager
Current● Serves as an account manager the valet department at a 4-Diamond hotel at Universal Studios to provide 5-star service to guests and clients of the hotel.● Manage the clients expectations and serve as the main point of communications between the hotel and Standard Parking.● Provide support and continued education to a team of 27 members while working with 3 other hotels and their parking teams.● Expand my area of focus to other areas which include working with the bell captain, front desk managers and VIP manager to ensure that the guests experience continues to be the best in the industry.