Organized and managed projects, materials and resources to maximize the efficiency of client use. Assisted participants with a variety of different needs including projects, organization, and time management. Shared and provided mentoring on innovative pedagogies at workshops to inspire struggling clients.Created innovative ways to develop, revise, and improve systems, procedures, and workflow within the organization. Collaborated with 3 SMEs, leadership, and departmental experts to identify and address any functional gaps within the system’s support of current and future-state workflows.Provided consistent and inclusive communication with all team members and stakeholders while establishing and meeting deadlines.Analyzed systemic support gaps and developed solutions with participants and stakeholders

Analyzed, designed, developed, implemented, and evaluated learning and development programs (ADDIE model) with specific emphasis on needs analysis, learning principles, competency models, instructional design, relevant delivery approaches, and evaluation of program effectiveness.Supported ongoing training needs, including new employee training, follow-up training, and additional training needs.Collaborated with executives, managers, and stakeholders to develop learning objectives, goals, and strategies for participant success for 80+ clients yearly.Generated, analyzed, and maintained sensitive records, legal documents, and data reporting for clients on system management platforms.Delivered soft skills training to promote interdepartmental relationships.Onboarded acquired clients and oversaw their successful transition into the organizationInstituted programming that encouraged growing leaders to practice training and leadership among colleagues.Navigated complex community dynamics while maintaining objectivity and maximizing participant performance.Customized lesson plans to accommodate diverse learning styles and implemented strategies to enhance participant engagement and drive positive learning outcomes.Supported ongoing training needs including new employee training and follow-up training