Experienced Customer Experience Expert and Project Manager focused on Customer Experience/CRM and disruptive technologies driving business.IT Consultant and Senior Program/Project Manager with over 22 years of IT/telco industry experience in large and complex business and IT transformation programs. Unique mix of executive, sales and project delivery skills, supported with strong background of education and experienceExperience is coming from the Big5 and leading consulting and the biggest IT services companies: Capgemini, T-Systems (Deutsche Telekom), IBM Business Consulting Services, Accenture (Andersen Consulting). - Strong consulting and delivery experience - from CxO level strategic IT consulting, through project management of complex IT implementation projects - Planning and implementing complex IT projects - Translate business objectives & drivers towards measurable customer outcomes - Client engagement and relationship development with key customers - Experience spans from shaping the business case justifying the investments for the program, to assessing the IT governance, organization, process changes required to support the program, into managing program execution and monitoring its deployment. - IT Programs governance planning and implementation (including complex, multi-shore programs). Extensive program and project management experience, managing complex, multidimensional programs/projects. Certified project manager (Project Management Professional – PMP) of Project Management Institute since 2003.