Michael Spann Email & Phone Number

Redmond, Washington, Us

Microsoft Advertising04/07 - presentSenior Service Engineer - Display and Native Advertising 7/21 - PresentSenior Support Engineer - (Display Partnerships and Operations) 9/16 - 7/21 Escalation Engineer – Tier 2 (Advertising & Online Operations) 10/11 - 8/16 • Ad Operations representative on triage and implementation calls with engineering and leadership teams• Supported both 1st party and 3rd party ad serving tools and technologies• Engaged internal resources and external partners as necessary to resolve technical and client issues • Mentored and trained Tier 1 and Vendor teams• Developed a self-help Client Support Portal• Support Lead for AppNexus partnership• Responsible for $500K/Year contract and relationship management with dedicated security company• Support lead for Display Ads Creative Acceptance PolicyTechnical Support Engineer – Tier 1 (Atlas) 12/08 – 10/11• Provided troubleshooting support for complex customer and technology issues• Special projects included Impression Exchange, Publisher Tool Support process and documentation, iDesk implementation, Audience Messaging, Team SharePoint sites, Client portal development and API support• Project Lead for Atlas’ Implementation of IAB’s Impression ExchangeClient Support Specialist (Atlas) 04/07 – 12/08• Provided campaign management and trafficking services to clients• Provided 3rd Party Ad support for Advertisers and Publishers• Responsible supporting documentation and trainingsAwards: 2009 Microsoft Gold Star, Platinum IM:PACT, 2014 CSS Outstanding Team Award (AdsHelp Mentoring Program)

• Started a company to address the marketing needs of entertainment companies and independent recording artist and labels• Created websites for entertainment companies and non-for-profit organizations• Conceptualized and designed promotional materials including, flyers and business cards• Planned events and promotions at major venues throughout New York City• Assisted artist with marketing plans, writing bios, press releases, press kits and publicity

Handled advertising and travel expense reports including data entry, indexing, reorganizing and filing. Coordinated delivery of small and large projects to branch managers and college representatives.Organized weekly Soundscan reports.Responsible for creating and maintaining a national sales database for tracking artist activity and sales with independent retailers.