Matthew Werner Email & Phone Number

Apex, NC

• Manage a team of 6 technicians across the US and Canada
• Continue role as technician for Red Hat, Cisco and other product line mobile classroom needs in the US
• Continue role supporting a remote branch for the IT department
• Implement and maintain all training technical standards at 14 US and Canadian customer-facing facilities
• Work with Product Managers / Directors to ensure proper technical requirements for existing and new training classes across product lines
• Interact with counterparts in branches across the world to ensure that training environments were homogenous and compliant with company standards

Apex, NC

• Lead Technician - Cisco Product Line for Global Knowledge, perennial winner of “Cisco Learning Partner of the Year”
• Responsible for development, deployment and maintenance of classroom laptop and desktop software images using Symantec Ghost, Clonezilla, Microsoft Hyper-V, and VMWare products
• Installed and maintained Dell / Lenovo servers locally and across facilities in the US
• Maintained classroom lab equipment, which include: Cisco routers and switches, Cisco 7900 series IP Phones, Dell / Lenovo laptop and desktop computers
• Assisted department Manager with developing technical standards for 9 US and 10 CA training facilities
• Provided backup to department Manager, other technicians, and Asset Management as needed

Morrisville, NC

• Oversaw daily operations at the local branch
• Managed branch purchasing, vendor relations and a company inventory of $100,000+
• Created a schedule and logistics for eight (8), two person crews
• Implemented servers built with Red Hat Linux 9.0 to add Web Hosting, DNS, DHCP, Windows-Linux file sharing (SMB), an upgraded firewall system, and VPN access

Apex, NC

• Assisted with physical maintenance of 800 student laptops, 1000 desktops, 200 routers, and 200 switches, with a focus on Dell Latitude laptops and Cisco 2500 Series routers.
• Assisted Technicians with assembly and deployment of classroom hardware kits.
• Assisted with configuration and maintenance of the following: Cisco 2500, 2600, 3600, and 3800 series routers; Cisco 1900, 2900, 5000, 5500 series switches; Sun Microsystems SPARC series workstations; Enterasys routers.
• Provided installation and maintenance of Windows 95, 98, 2000, XP, NT 4.0, Red Hat Linux v. 6.0-7.3, and Solaris 6 operating systems.
• Assisted Asset Management in obtaining inventory of mobile training assets, as well as doing daily audits of said assets

Education record

Education record