Nenad Mladenovic Email & Phone Number

Waterloo, Ontario, Canada

Cambridge, Ontario, Canada

Kitchener, Ontario, Canada

• Successfully performed and managed remote and onsite help desk support under pressure without compromising quality, listen while maintaining calm, professional attitude and confidentiality• Often acting as the only person on-site for IT dept (350+ workstations), traveling to 5 remote locations, with a focus on time management, ability to prioritize and organization of tickets and projects• Optimized processes and by using logical thinking, designed and executed redundant strategy following security protocols, for update, backup of extremely sensitive data and reduced recovery time in case of disaster (Executives, HR, Accounting dept etc.) with 0$ costs• Clear and knowledgeable communication of technical ideas to non-technical users with the end game to support ease of application and most efficient use of available hardware • Building of trust and buy-in from users to actively participate in proactive reassessment of specific needs and use of best practices, which increased workflow and eliminated costs by 30%• Accelerated new staff onboarding processes through coordinated group sessions (20+), resulting in 50% less hours spent and increased efficiency of training provided to facilitate proper use of IT equipment (workstations and peripheral equipment) and software (VPN, RDP, EMR etc.)• Proven ability to meet deadlines, perform development and completion of various projects i.e 75%+ of computer inventory replacement, Routers upgrade, Vaccine Clinic IT infrastructure set up (workstations, laptops, iPads, computer peripherals)Environment:Windows 7, 10, MacOS/IOS devicesWindows Servers 2003, 2008, 2012R2 , 2019 VMware vSphere Fortinet routers Microsoft Office 365, VPN, Remote Desktop, Team ViewerPS EMR Medical Industry softwareDeep Freeze

Kitchener, Ontario, Canada

- Providing excellent customer service while safely transported passengers and maintained vehicle cleanliness to maximize passenger satisfaction.

Kitchener, Ontario, Canada

Provided dependable and timely non-emergency medical transportation (wheelchair, stretcher, and medical accompaniment, charter and private transportation) comprehensive, whole-person care for all patients, ​regardless of their circumstances or status.

Windsor , Ontario

- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns, kept required and accurate documentation