AeroLeads people directory · profile

Mary Lafosse, B.S. Bus. Mgmt., Ccom Email & Phone Number

Global Principal Strategic Consultant - WFO and WEM (CX and CE, VOC Analytics, Enterprise Quality) at Calabrio, Inc.
Location: Greater Minneapolis-St. Paul Area, United States, United States 8 work roles 1 school
1 work email found @calabrio.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@calabrio.com
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Calabrio, Inc.
Role
Global Principal Strategic Consultant - WFO and WEM (CX and CE, VOC Analytics, Enterprise Quality)
Location
Greater Minneapolis-St. Paul Area, United States, United States
Company size
588 employees

Who is Mary Lafosse, B.S. Bus. Mgmt., Ccom? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Mary Lafosse, B.S. Bus. Mgmt., Ccom is listed as Global Principal Strategic Consultant - WFO and WEM (CX and CE, VOC Analytics, Enterprise Quality) at Calabrio, Inc., a company with 588 employees, based in Greater Minneapolis-St. Paul Area, United States, United States. AeroLeads shows a work email signal at calabrio.com and a matched LinkedIn profile for Mary Lafosse, B.S. Bus. Mgmt., Ccom.

Mary Lafosse, B.S. Bus. Mgmt., Ccom previously worked as Global Principal Strategic Consultant - WFO/WEM (CX/CE, VOC Analytics, Enterprise Quality) at Calabrio, Inc. and Global CX: Post Sales Consulting & Enablement (B2B Implementation/Adoption/Managed Services) at Calabrio, Inc.. Mary Lafosse, B.S. Bus. Mgmt., Ccom holds Bachelor'S, Business Management from Cardinal Stritch University.

Company email context

Email format at Calabrio, Inc.

This section adds company-level context without repeating Mary Lafosse, B.S. Bus. Mgmt., Ccom's masked contact details.

*@calabrio.com
71% confidence

AeroLeads found 1 current-domain work email signal for Mary Lafosse, B.S. Bus. Mgmt., Ccom. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Mary Lafosse, B.S. Bus. Mgmt., Ccom

2023 Calabrio Featured InnovatorA Certified Contact Center (CC) Operations Champion specializing in Customer Experience (CX) Managed Services, Customer Success, and leveraging VOC Interaction Analytics to drive Enterprise Service Quality; driving customer/agent retention, streamlining business processes, capturing revenue, and optimizing operating expenses.

Listed skills include Process Improvement, Crm, Human Resources, Performance Management, and 55 others.

Current workplace

Mary Lafosse, B.S. Bus. Mgmt., Ccom's current company

Company context helps verify the profile and gives searchers a useful next step.

Calabrio, Inc.
Calabrio, Inc.
Global Principal Strategic Consultant - WFO and WEM (CX and CE, VOC Analytics, Enterprise Quality)
Saint Paul, MN, US
Website
calabrio.com
Employees
588
AeroLeads page
Company profile
View company profile Email format
8 roles · 28 years

Mary Lafosse, B.S. Bus. Mgmt., Ccom work experience

A career timeline built from the work history available for this profile.

Global Principal Strategic Consultant - Wfo And Wem (Cx And Ce, Voc Analytics, Enterprise Quality)

Calabrio, Inc.

Saint Paul, MN, US

Global Principal Strategic Consultant - Wfo/Wem (Cx/Ce, Voc Analytics, Enterprise Quality)

Current
Calabrio, Inc.

Minneapolis, MN, US

WFO Pre + Post-Sales & Professional Services support driving revenue + solution adoption through strategic growth, customer success value realization and Managed Services Leadership + Consulting 2023 Calabrio Featured Innovator2021 Presidents Club RecipientKey Accomplishments: Driving adoption success, demonstrating business impact improvements and.

Jan 2020 - Present

Global Cx: Post Sales Consulting & Enablement (B2B Implementation/Adoption/Managed Services)

Calabrio, Inc.

Minneapolis, MN, US

Lead Post-Sales Consultant for implementation projects and customer success optimization services; Project management, process development and improvement and providing customer value realization through technology transformation adoption mentoringKey Accomplishments:Performed skills and functions of promotional role above in a post-sale enablement.

Feb 2016 - Jan 2020

Global Cc Operations Leader: Cx Managed Services & Enterprise Service Quality

3M

St Paul, MN, US

2014 Pyramid of Excellence Nominee.CC Operations Leader for CX VOC Managed Services/Enterprise Quality and Managing Global HR Contact Center Operations across all 7 Big Business Divisions (B2B, B2C, Internal 3M(HR), Field Support, Technical/Database, Product Lines, e-Commerce) Six Sigma Greenbelt, Lean, Lean for Transactional; driving VOC-enabled strategic.

2013 - 2015 ~2 yrs

Global Cc Operations Leader + International Hr Service Center Project Manager

3M

St Paul, MN, US

2008 Pyramid of Excellence Nominee.CC Operations Leader responsible for managing daily contact center operations and performance management for direct reports team of 15-20 service agents and indirect oversight >500 virtual service agents across multiple locations for all 7 Big Business Divisions, multiple groups and support types (B2B, B2C, Internal 3M).

2005 - 2013 ~8 yrs

B2B Merchant Services Manager Accounts Underwriting

Quantum Merchant Services

Oakdale, Minnesota, US

Responsible for B2B account management and merchant services underwriting.Facilitated customer education on PCI Compliance annual and ongoing adherence requirements.

2012 - 2013 ~1 yr

Quality Assurance Program + Project Manager

Capella University

Minneapolis, MN, US

Design and delivery of Service Quality Program and project plan; managing activities and deliverables for a project team of 12 SMEs @ varying levels across the organization. Implemented new Quality Assurance and Customer Service standards processes, practices, and procedures.

2004 - 2005 ~1 yr

Customer Response Center Operations Supervisor

State Farm Insurance

Bloomington, Illinois, US

CC Operations Leader responsible for mentoring a direct reports team of 15-20 service agents and indirect oversight managing for four (4) virtual sites, >300 agents 24/7 –365 daily operations; blended workforce. Included all facets of the employment lifecycle and performance management. Responsible for Management response to CEO/ELT regulatory customer.

1998 - 2004 ~6 yrs
Team & coworkers

Colleagues at Calabrio, Inc.

Other employees you can reach at calabrio.com. View company contacts for 588 employees →

TC Todd Cheyka Todd Cheyka Colleague at Calabrio, Inc. Inver Grove Heights, Minnesota, United States, United States View → RM Randy Maestas Jr Randy Maestas Jr Colleague at Calabrio, Inc. Denver Metropolitan Area, United States View → RB Ray Brown Ray Brown Colleague at Calabrio, Inc. Bedlington, England, United Kingdom, United Kingdom View → DO David Orstad David Orstad Colleague at Calabrio, Inc. Minneapolis, Minnesota, United States, United States View → 🌍D 🌍 Deshawn Jackson, Cissp 🌍 Deshawn Jackson, Cissp Colleague at Calabrio, Inc. Austin, Texas, United States, United States View → SC Shalini Choudhary Shalini Choudhary Colleague at Calabrio, Inc. San Francisco Bay Area, United States, United States View → JK Jayme Kiester Jayme Kiester Colleague at Calabrio, Inc. Greater Indianapolis, United States View → SP Sheree Powell Sheree Powell Colleague at Calabrio, Inc. Tomball, Texas, United States, United States View → PW Patrick Wilske Patrick Wilske Colleague at Calabrio, Inc. Minneapolis, Minnesota, United States, United States View → JM Jack Matecki Jack Matecki Colleague at Calabrio, Inc. Minneapolis, Minnesota, United States, United States View →
1 education record

Mary Lafosse, B.S. Bus. Mgmt., Ccom education

  • Cardinal Stritch University
    Cardinal Stritch University
    Business Management
FAQ

Frequently asked questions about Mary Lafosse, B.S. Bus. Mgmt., Ccom

Quick answers generated from the profile data available on this page.

What company does Mary Lafosse, B.S. Bus. Mgmt., Ccom work for?

Mary Lafosse, B.S. Bus. Mgmt., Ccom works for Calabrio, Inc..

What is Mary Lafosse, B.S. Bus. Mgmt., Ccom's role at Calabrio, Inc.?

Mary Lafosse, B.S. Bus. Mgmt., Ccom is listed as Global Principal Strategic Consultant - WFO and WEM (CX and CE, VOC Analytics, Enterprise Quality) at Calabrio, Inc..

What is Mary Lafosse, B.S. Bus. Mgmt., Ccom's email address?

AeroLeads has found 1 work email signal at @calabrio.com for Mary Lafosse, B.S. Bus. Mgmt., Ccom at Calabrio, Inc..

Where is Mary Lafosse, B.S. Bus. Mgmt., Ccom based?

Mary Lafosse, B.S. Bus. Mgmt., Ccom is based in Greater Minneapolis-St. Paul Area, United States, United States while working with Calabrio, Inc..

What companies has Mary Lafosse, B.S. Bus. Mgmt., Ccom worked for?

Mary Lafosse, B.S. Bus. Mgmt., Ccom has worked for Calabrio, Inc., 3M, Quantum Merchant Services, Capella University, and State Farm Insurance.

Who are Mary Lafosse, B.S. Bus. Mgmt., Ccom's colleagues at Calabrio, Inc.?

Mary Lafosse, B.S. Bus. Mgmt., Ccom's colleagues at Calabrio, Inc. include Todd Cheyka, Randy Maestas Jr, Ray Brown, David Orstad, and 🌍 Deshawn Jackson, Cissp.

How can I contact Mary Lafosse, B.S. Bus. Mgmt., Ccom?

You can use AeroLeads to view verified contact signals for Mary Lafosse, B.S. Bus. Mgmt., Ccom at Calabrio, Inc., including work email, phone, and LinkedIn data when available.

What schools did Mary Lafosse, B.S. Bus. Mgmt., Ccom attend?

Mary Lafosse, B.S. Bus. Mgmt., Ccom holds Bachelor'S, Business Management from Cardinal Stritch University.

What skills is Mary Lafosse, B.S. Bus. Mgmt., Ccom known for?

Mary Lafosse, B.S. Bus. Mgmt., Ccom is listed with skills including Process Improvement, Crm, Human Resources, Performance Management, Cross Functional Team Leadership, Management, Leadership, and Customer Service.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.