Michael L. Clarady Email & Phone Number

Richmond, Tx, Us

Houston, Texas, United States

Lead customers through PCI DSS to keep them compliant.• Instructed customers on how to meet PCI requirements through phone, video and email.• Guided customers to the appropriate SAQ for their business model and answers.• Filed exception requests or remediated vulnerabilities for failed vulnerability scans.Attended, answered questions for, and provided information for customer audits.• Generated roadmap for internal business compliance from PCI DSS 3.2.1 to PCI DSS 4.0.Monitored security for customer environments• Investigated anomalies found in daily log reviews.• Report findings to customer over calls and email.• Engaged vendors and internal groups to improve an optimize existing processes.

Houston, Texas Area

Serviced customers with over-the-phone technical support to get internet into the stores for credit card processing.• Evaluated issue severity, financial impact, and frequency to determine SLA requirements. • Followed written procedures and best practices to resolve issues within SLA time frames. • Interfaced with clients and other vendors to identify the root cause of networking issues and implement solutions. Validated that solutions were Payment Card Industry (PCI) compliant. • Provided clear instructions and status reports over the phone and through email. • Identified patterns in calls to predict size and scale of incidents. (For example, identified that a major internet provider had an outage in a region, and alerted management to an incoming high volume of calls.)• Provided recommendations for customers (for network segmentation, internet failover, and PCI compliance) that were easy to understand and implement.

Houston, Tx

Analyzed and graded the accuracy of responses by voice-recognition software to commands for a Fortune 100 company.• Performance metrics includes daily goals for the number of items graded and weekly goals for quality of grades that I issued.• Worked under strict NDA.

Houston, Texas Area

Executed safety relief reviews (SRRs) [pressure relief analysis (PRA)] for process units in ExxonMobil’s Gulf Coast Growth Ventures project to build a new plastics manufacturing facility. Early SRR execution in the design phase reduces capital expenses during construction. • Collaborated to identify process design and safety design deficiencies and teamed with process unit design teams to propose cost effective changes to address and mitigate the deficiencies.• Individually identified improperly sized relief devices and proposed different operating conditions or new relief devices.• Flagged additional safety issues for review by ExxonMobil’s internal safety committee for cases in which instrumentation was recommended to prevent over pressuring or runaway reactions. • Identified a key pressure source in a separator containing reactive chemicals and added instrumentation to reduce the relief load by 80%. • Balanced tradeoffs between instrumented safety systems against passive/traditional safety systems.

Houston, Texas Area

Product Management & Technology Innovation | Managed a team of three software developers to design and test four engineering software releases for Process Safety Pressure Protection Manager (PS PPM). Tailored the release scope to meet client needs and oversaw implementation of calculations. • Integrated, prioritized, and validated system requirements from management, client stakeholders, and internal/external user feedback. • Translated, resolved technical ambiguities, and validated interpretation of recent editions of engineering standards into clear instructions for the PS PPM software development team. Incorporated fire load calculations for pressure vessels under API and ASME as well as low-pressure tanks under API and NFPA. Summarized findings and rationales in system documentation. • Led development team by providing development test cases and procedural flow diagrams for features and calculations, delegating tasks to stay on schedule, and reviewing quality assurance and user acceptance test cases.• Streamlined a client sync issue: innovatively bypassed existing roadblocks and directly implemented solution into product, resulting in a reduction of resolution time from weeks to a few minutes and minimizing new support calls. • Authored four feature-specific support articles on frequently requested PS PPM topics, such as piping pressure loss coefficient calculations and the import/export feature. • Consulted for clients on advanced engineering software usage support. For a client who lost a full day investigating a calculation issue, identified extremely subtle error in data that resolved the client’s issue within an hour, resulting in improved customer relationship. • Internal liaison and subject matter expert between software development and engineering.• Presented software capabilities as part of client training and sales demos. • Clients included ExxonMobil, Shell, Marathon, Saudi Aramco, BP, Hess, Sunoco and Suncor.

Houston, Texas Area

Hired with Berwanger, which was acquired by Siemens in 2006.Evaluated refining and chemical plant processes and systematically identified potential process-upset scenarios. Assessed potential damage to equipment for each scenario, and quantified performance of associated safety systems. Worked with clients to find cost effective solutions to fix poorly performing systems. • Conducted Pressure Relief Analyses (PRAs) to identify and report process-upset scenarios through reading plant and system documentation, heat and material balances, piping drawings, and operating procedures. Collaborated with clients to understand operating procedures and constraints. Identified potential issues missed by designers.• Executed a Process Safety Information (PSI) project for Suncor Refining in Denver, CO: generated a heat and material balance process simulation, summarized equipment design information, and verified process operating information. • Categorized upset scenarios based on severity and rated safety systems.• Consulted with clients to resolve deficiencies resolution or eliminate of potential issues identified in PRAs.• Clients included Chevron, Valero, Conoco, Shell, Marathon, Sunoco, and Suncor. • Used engineering experience and knowledge of Siemens products to transition to software product management.• First assignments during transition, test software patch release and answer software support client questions.• Second assignment during transition, establish data migration procedure from PPM to PS PPM, create tools, and write execution guidelines for migration.

Certificate, Information Technology Security And Administration

Activities and Societies: WCITP - Earned World Class Information Technology Professional, 2018. Honor that requires 90% GPA, 90%.

Bachelor'S Degree, Chemical Engineering

Bachelor'S Degree, Physics