As a Clinical Coordinator at PlushCare, I provide high-quality patient care and support through online platforms, ensuring timely and accurate communication, scheduling, billing, and documentation. I leverage my Biology degree and 10 plus years of customer service experience in various fields of ophthalmology, including oculoplastics, retina, general ophthalmology, and optometry, to deliver exceptional service and satisfaction to our clients.I am a quick learner, a team player, and an optimistic and outgoing person who is always looking for new challenges and opportunities to broaden my education and knowledge. I have expertise in insurance verification, prior authorizations, approvals for surgeries and procedures, appeals, and medical software, such as MacPractice, Athena Health, Zendesk, Apero and Stripe. I can handle multiple tasks simultaneously and create an efficient and productive workspace. I am passionate about improving myself and contributing to the company's goals and vision.