Mike Leblanc Email & Phone Number

Cape Cod

Bourne, Ma

Provide technical support to Onset direct and distributor customers on hardware and software issues pertaining to Onset Data Loggers, software and support of product applications.Identify, research, and resolve technical issues ensuring timely response and resolution to customer problems. Track, document reported issues and escalate problems as appropriate to resolve customer issues

Smithfield, Ri

Provided Technical Support for CVS Health Retail Stores, pharmacies and clinics. First point of contact for all store IT, including any application or hardware support questions and issues. Analyze and diagnose issues, offering prompt response and resolution within the required Service Levels. Deliver outstanding customer service in a timely and efficient manner.

Greater Boston Area

Provided qualification and steady state support to major OEM to support /enhance sales revenue growth. Support encompasses all technical activities associated with demand generation, evaluation, qualification and steady state activities for the HGST Storage products. Primary interface for all customer technical issues

Franklin, Ma

As Product Engineer, served as the primary interface for supplier technical management, overseeing qualification processes and manufacturing readiness of products procured for use in EMC’s product line. Defined and documented EMC requirements, monitored supplier activity and developed and executed comprehensive qualification plans while communicating with internal cross functional and executive teams.I also designed, formalized and implemented testing and troubleshooting methods for newly developed or redesigned products, systems and equipment.· Headed software and hardware characterization testing, in addition to test tools development in qualification process, ensuring and enhancing product quality.· Accelerated new time to market product release, increasing product quality and lowering field maintenance costs through pre-release problem identification and corrective actions.

Waltham, Ma

Provided pre-sales technical support to major OEM customers to support /enhance sales revenue growth. Pre-sales support encompassed all activities associated with demand generation, evaluation and qualification of IBM Disk Drives and product ramp into volume manufacturing. Primary interface for all customer technical issues. Issues included: integration, firmware, performance, and quality.