Client facing technical support and maintenance of website operations to ensure customers are able to quickly and successfully overcome technical issues they may face when using site platforms. Identifying and developing solutions that improve the client's user experience. Helping Business to Business (B2B) users build web pages. Assisting team members in the operational duties and maintenance of the websites.

Monitored the company website for issues that affected customer performance.• Troubleshot and isolated failed equipment, connections, and facility issues.• Communicated relevant outages with involved parties in a timely fashion.• Tracked and updated problems using Atlassian Jira trouble ticketing system.• Provided second and third level support – via phone, chat, email, or visiting user.• Provided Windows Desktop support (Active Directory) for internal users.• Performed patching and change management for Windows and Linux servers.• Maintained server inventories and environmental documentation using Atlassian Confluence.• Acquired knowledge of base and intermediate systems deployed in the organization. (Network topologies, Methodologies, Hardware, Software, Business logic)

• Updated existing web pages (HTML) for SEO optimization. • Created new web pages for various new target markets. • Created Custom T-Signs using Adobe Photoshop (CS6).• Maintained website using HTML, PHP, CSS, Filezilla, Notepad++ and Streamsend.

• System Administration for a cloud of servers running UBUNTU LINUX and ZFS.• Supported KVM and VMware servers.• Resolved issues related to customer Data Integrity.• Performed Data Migration and Disaster Recoveries.• Assisted Technical Support staff with Desktop and server issues.• Created daily procedures and operational documentation.

Created and administered the practice's website using WordPress.

• Provided First-Level Ubuntu Linux Systems Administration Support.• Installed various applications, including VMware, Ubuntu, Mantis, SVN, Apache II, and WAMP.• In-depth testing of development applications.• Updated and modified web pages using HTML, PHP, and CSS.

Certified Instructor with Empire Safety Council to teach Defensive Driving Course in New York which provides 10% insurance discount and up to 4 points reduction on driving records of students: Taught the 6-hour Defensive Driving Course as outlined by ESC. Planned and setup class schedules for teaching the Defensive Driver Course.Setup class facility and required documents for up to thirty students. Provided assistance to students with all questions related to the course. Responsible for immediate submittal of relevant forms and fees to ESC after each course was completed.

Provided First Level Solaris UNIX and Red Hat LINUX system administration support to the Global Markets Data Services, Equities, Futures & Options, Prime Brokerage, and Exotics & Hybrids department infrastructures comprised of several hundred Sun, Hewlett Packard and Windows servers. Diagnosed and resolved Break-Fix issues as requested by users through emails, chats, and ticket reporting systems. Monitored and troubleshot reported environment problems and ensured prompt resolution as per SLA (Service Level Agreement). Created thousands of user accounts locally and via NIS domains. Performed application binary releases. Monitored and troubleshot server backups issues using the Veritas NetBackup utility. Documented detailed run books, spreadsheets, and operational procedures for each server.

Facilitated the 60 Wall Street exit project which entailed the relocation of all (several hundred) servers to a new data center at the Metromedia Fiber Network location in midtown. Maintained and updated an APERTURE database containing detailed 3-dimensional floor plans of the MFN datacenter as equipment was installed. Assisted in installing server cabinets, servers and components, such as storage devices, monitors, KVM switches, network and FOX connections according to APERTURE diagrams and floor plans. Kept detailed spreadsheets of all equipment installed, which included naming conventions, equipment types, operating system, applications, contact information, locations and more.

Provided First Level Desktop support to Distributed System environments comprised of Windows NT, Novell, UNIX and LINUX servers. Supported synchronization Windows and UNIX server data by merging and restoring data sets through the use of the ARCSERVE and Veritas NetBackup utilities. Monitored and troubleshoot UNIX, Windows and Lotus Notes gateway servers.Documented operational procedures for training other analysts.

As a Special Project coordinator, provided support to Banker’s Trust / Deutsche Bank’s Y2K project. Supported application developers, technical support groups, operational and user groups on all issued related to Y2K date testing across VAX/VMS, IBM, NOVELL, UNIX, LINUX, and NT servers. Provided production environment support which included application startup and shutdowns, end-of-day processing, user requests, as well as data archiving for Y2K compliance. Documented operational procedures and trained other analysts.

Managed operations on production, contingency and development environments comprised of Tandem NonStop-II mainframes running an array of major financial applications, such as SWIFT, BESS, FED, and NYCH. Analyzed system performance, and identified and resolved application and system environment problems. Interfaced with clients, support groups and vendors regarding all system related issues. Successfully facilitated the migration and implementation of a major financial application (MORCOM) from the London to the NY office. Supported system implementation and contingency base testing. Performed evaluations, appraisals, staffing and vacation scheduling, along with education and training planning.