Loss Prevention Audits, Investigations, General Loss Interviews and Exception Based Reporting reconciliation

Responsible for facilitating investigations into internal loss, external theft mitigation, fraud and safety standards throughout AT&T Authorized Retailer. • Conducted high-volume investigations including internal and external theft • Researched external mulling operations that threaten the mobile business profitability and CPNI security. • Work in unison with corporate AT&T Investigators on post-pay mobile fraud resolutions.Designed and conducted weekly New Hire Training as well as Fraud… Show more Responsible for facilitating investigations into internal loss, external theft mitigation, fraud and safety standards throughout AT&T Authorized Retailer. • Conducted high-volume investigations including internal and external theft • Researched external mulling operations that threaten the mobile business profitability and CPNI security. • Work in unison with corporate AT&T Investigators on post-pay mobile fraud resolutions.Designed and conducted weekly New Hire Training as well as Fraud Prevention and Detection Classes. Show less

Responsible for all corporate investigations throughout a five state market. Investigations involved conflicts of interest, fraud, thefts, burglary, sexual harassment, and embezzlement.

Coordinated Talent Acquisition and Labor Modelling for the East Area insuring Regions attained Labor and staffing Budgets. Responsible for Outbound Base Marketing Communications as well as reporting on the success and challenges of the Base ad New acquisition Marketing Programs. Coordinated management of multiple related projects directed toward strategic financial and operational efficiencies. Conduct risk assessments, facilitate communication across operational… Show more Coordinated Talent Acquisition and Labor Modelling for the East Area insuring Regions attained Labor and staffing Budgets. Responsible for Outbound Base Marketing Communications as well as reporting on the success and challenges of the Base ad New acquisition Marketing Programs. Coordinated management of multiple related projects directed toward strategic financial and operational efficiencies. Conduct risk assessments, facilitate communication across operational groups, and ensure compliance with the defined process and/or implementation.  Identify training deficiencies and collaborate with retail team to conform to stated objectives. Isolate and resolve loss prevention issues surfaced in corporate retail stores by partnering with internal and external resources. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. Produced, reviewed and presented reporting to all levels of management to validate operational efficiency. Define areas of risk management components, while working to ensure the acceptance of critical key behaviors. Coach, mentor and lead personnel within a sales team environment. Establish and implement loss prevention processes and methodologies to ensure increase in profit and reduce shrinkage, deliver results within budget, adhere to high-quality standards, and meet customer expectations. Communicate major milestones and identify potential risks; conduct regular status meetings to review project activities; manage prioritization procedures.  Anticipate and identify tasks required to support change processing including verbally communicating complex issues, verifying that tasks are completed, and communicating results. Designed new Management Checklist to assist in on-boarding or takeover of a new location. Monitored audit readiness by implementing a weekly survey for Managers and tabulating results. Show less

 Conduct internal investigations by using exception-based reporting.  Implement loss prevention and shrinkage control training programs for all levels of management. Designed audit review implemented at the national level. Negotiated contracts for physical security issues. Hire guard service and negotiate contracts for high risk locations Developed and monitored loss prevention programs for high shrinkage locations, effectively reducing overall shrinkage.

Responsible for shrinkage control in the southern region consisting of 129 stores in thirteen states.* Conduct internal investigations of employee theft to obtain written confessions.* Audit stores for compliance with company policy and procedure.* Conduct training of loss prevention issues at the store and district management levels.* Hire guard service and negotiate contracts for high risk locations

Conducted investigations of theft and defalcations in drug store and catalog operations.* Installed covert CCTV systems. Conducted interviews of suspects to obtain confessions.* Audit responsibilities included: DEA inventories, review of banking activities, and ensure compliance with federal, state and company policies.* Achieved 100% conviction rate of all cases prosecuted.* Hired, trained and supervised team of security specialist