Michelle Lippert Email & Phone Number

Rothschild, Wisconsin, United States

Performs outbound calls on past due customer accounts in efforts to resolve delinquency.Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions.Research delinquent accounts to determine best course of resolution actions.Processes over the phone payments, including credit card transactions.Provides relief options to customers encountering hardships in accordance with company policies and practices.Utilize company resources to achieve one-call resolutions.Proficiently relay information to customers relating to interest, statements, and other account questions.Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.Assists with in-office and administrative tasks as needed.

Wausau, Wisconsin, United States

Merrill, Wisconsin, United States

Rhinelander

Wausau, Wisconsin

Wausau, Wisconsin Area

• Communicates directly with veterinarian offices and clients in a pleasant and professional manner.• Maintained client information confidentially in multiple computer data bases.• Processed prescriptions and reconciled reports on a daily basis

Rhinelander, Wi

• Provided product and service information to customers.• Managed wide variety of client service and administrative tasks to resolve issues quickly and efficiently.• Guaranteed positive client service experiences and resolved client complaints.• Built client confidence by actively listening to concerns and giving appropriate feedback.

Wausau, Wisconsin

• Worked with the customer service team on cash register operations and handled complex transactions such as special order sales and returns.• Educated customers on product and service offerings.• Cross-trained and provided back-up for other customer service representatives when needed.

• Ensured HIPPAA compliance.• Instructed patients and family members on proper discharge care.• Jumped in to fill gaps for on call rotation when needed.• Recorded patients’ medical history, vital statistics and test results in medical records.• Observed strict confidentiality and safeguarded all patient related information.