Mitchell Johnson Email & Phone Number

Fort Collins, Co, Us

Fort Collins, Co, Us

Facilitated collaboration across IT teams and law enforcement agencies, working closely with the Director of Information Services to prioritize projects and manage concurrent small and large-scale projects, including server migrations and system upgrades. Collaborates with IT leadership to implement ITIL-based processes. Cultivates improved vendor relationships, resolves interpersonal conflicts, and supervises the resolution of over 1000 tickets within a year; assisting with Incident and Service Request tickets. Oversee1.2 million dollar multi-agency budget.

Demonstrated leadership by orchestrating upgrades for a variety of applications including Computer Aided Dispatch, medical software, two-factor authentication and internal affairs applications. Fostered collaboration and knowledge exchange to team members and partner agencies. Served as a mentor, providing comprehensive training to new personnel and efficiently manage a high volume of helpdesk tickets while adeptly supporting over 45 applications. Enhanced operational efficiency through optimization initiatives such as streamlining workflow processes and developing specialized applications/scripts for improved user experience and productivity.

Uses specialized training to support government specific programs to 300+ users across multiple devices including tablets, smart phones and PCs. Working as a team, we are continuously researching, testing and implementing new technologies and software to improve end users' efficiency.

Certificate, Managment Essentials

Bachelor’S Degree, Computer Information Systems

Bio Chemistry

High School, 9-12

Activities and Societies: Baseball 9 Soccer 9-12 Basketball 9-12 National Honor Society 11,12 Girl's Soccer Manager 11,12 Graduated.