Kelly Cantrell Email & Phone Number

La Vergne, Tn, Us

• Oversaw the operations of a multi-million dollar production environment• Administered control servers overseeing test operations and maintained stability across testing platforms.• Led and coordinated a team of server systems technicians and repair technicians to achieve timely resolution of test failures.• Communicated with upper management, test engineering, and operations teams to ensure efficient testing processes and resolve complex escalations.

• Analyzed defective parts to identify issues and determine appropriate actions.• Verified that defects were recorded correctly for accurate documentation and tracking.• Developed and implemented a Test Software Log, maintaining it to reflect the current revision of test software used for all CCBU products.• Troubleshot technical issues and completed relevant documentation for record-keeping and future reference.• Utilized various tools and test equipment to diagnose issues with servers.• Documented and communicated repair issues to engineers for further investigation and resolution.• Collected and analyzed data for problem-solving and continuous improvement initiatives.

Nashville, Tennessee, United States

• Disassembled and/or reassembled units according to provided work instructions.• Entered repair data accurately into the QMS shop floor system for proper tracking and analysis.• Conducted testing and diagnostics of servers to identify and resolve technical issues.• Repaired or replaced parts as necessary to ensure proper functioning of servers.