- Initiated and publish CHPL’s award-winning monthly Community Resources Guide for folks in need- Launched and host CHPL’s first systemwide LGBTQIA+ Book Club- Provide reader’s advisory, reference work, and technology training/assistance to customers- Conceptualize and coordinate the creation of monthly displays- Perform collection maintenance, including weeding and reading shelves- Took part in planning the re-opening of the expanded and updated original Carnegie Library building- Serve on various CHPL Staff Work Groups, including: Next Generation Adult Programming (Neurodiversity Subcommittee), Library Customer Adviser/Specialist Training Days, Asian American & Pacific Islander Heritage Month, and Visual Merchandising Display Team

- Provided exceptional customer service through reader’s advisory, circulation services, reference assistance, technology services, and social engagement- Produced innovative programs that foster community, enjoyment, and connection- Maintained system-wide book club kits and branch deposit collections- Handled all customer book club requests- Co-chaired the department’s Training Team - Initiated and published CHPL’s Community Resources Guide, a monthly booklet that connects vulnerable folks with necessary resources for basic needs—this project was awarded CHPL’s Rufus Award for Growth and Innovation in 2022, recognizing its impact in the community.- Provided trauma-informed support to vulnerable individuals struggling with various types of crisis- Designed and executed innovative programs that fostered enjoyment and connection in the community- Spearheaded the development of CHPL’s Plant & Seed Swap programs during the pandemic in 2020, providing a socially-distanced way for community members to connect and share resources

- Assured timely completion of Interlibrary Loan/Document Delivery requests (OhioLink, SerachOhio)- Supported Interlibrary Loan material shipping and receiving - Supported Technical Services tasks (e.g. searching, adding item holdings to serial records, editing records)- Retrieved, sorted, processed, and maintained materials in various formats for customer holds, branch delivery, and Resource Sharing.- Performed a variety of basic item repairs, including, label and barcode replacement, RFID tagging, and escalating problem items as appropriate.- Collaborated with library colleagues, contributing to a cohesive and productive team environment

- Collaborate with publishers and authors to design book covers and interiors that meet their specific aesthetic and branding needs- Develop strong client relationships through clear communication, attention to detail, and timely project delivery- Produce thoughtful designs for a variety of non-fiction categories, including art, crafts, sewing, cookbooks, and academic texts- Demonstrate expertise in typography, layout design, and image manipulation using Adobe Creative Suite software- Manage project budgets and timelines, ensuring projects are completed on time and within budget

- Led a team of designers specialized in creating illustrated how-to books, including covers, interior pages, and print and social media marketing materials- Managed project budgets and schedules, ensuring timely delivery of high-quality work- Modernized the look F+W Media’s craft book line, resulting in increased sales and a more engaged readership- Provided a consistent design vision for the brand, collaborating closely with the editorial team- Recruited, hired, and directed teams of freelance photographers, set stylists, wardrobe stylists, hair and make-up artists, models, and location scouts to ensure the success of regular photoshoots

- Collaborated with cross-functional teams and external vendors to successfully rebrand GSUSA’s curriculum materials - Led the redesign of Leader magazine, a quarterly publication with a readership of one million adult Girl Scout volunteers- Worked closely with copywriters to create effective advertising campaigns- Meticulously maintained consistent branding across all print and digital media, including books, magazines, product packaging, advertisements, direct mail, and web graphics

- Designed and developed book covers and interiors, catalogs, advertising, and digital media for a leading publisher of theater and cinema books- Led a team of freelance designers, illustrators, and in-house design staff, managing project schedules and budgets- Worked closely with editors, authors, designers, and print vendors from concept to production, ensuring high-quality results- Introduced new design concepts and techniques, effectively communicating and implementing them throughout the design process

- Provided expert tutoring and technical support to students on Adobe programs, including Photoshop and Illustrator- Maintained the digital imaging lab, including high-traffic equipment such as flatbed and slide scanners, laser printers, large-format inkjet printers, a plotter, and twenty Mac computers- Produced high-quality marketing materials for Pratt Institute, showcasing the institution's programs and facilities to prospective students and stakeholders

- Developed an innovative identity system for broadcast programming that was integrated across motion graphics, web, and print media.- Delivered high-quality visual elements under strict time constraints, often in the fast-paced setting of breaking news stories - Maintained knowledge of emerging design trends and technologies to inform design decisions and enhance the overall visual impact of the broadcasts

- Assisted counselors and academic advisors in providing support to students regarding mental health counseling, academic planning and course selection, financial aid, and transfer information- Managed student appointments, answered phone and email inquiries, and maintained confidential student records- Collaborated with other departments within the college, including registration and financial aid, to ensure the delivery of high-quality services to students

- Conducted verbal language assessments to determine the English proficiency levels of non-native speakers, placing them in appropriate ESL classes to support their language development- Guided ESL students through the registration process, providing assistance and support to ensure a smooth and successful enrollment experience- Developed strong communication skills while working with individuals from diverse cultural backgrounds, ensuring clear and effective communication during the intake process

- Provided expert tutoring and technical support to students on Adobe programs, including Photoshop and Illustrator- Maintained and resolved technical issues with computer hardware, software, and printers

- Managed daily operations of a high-volume Starbucks location as the Lead Clerk, ensuring excellent customer service and timely preparation of food and beverages- Trained and supervised new baristas, ensuring they were equipped with the knowledge and skills to meet Starbucks' standards and deliver a great customer experience- Oversaw inventory management and ordering of supplies, ensuring adequate stock levels while minimizing waste and cost- Maintained a clean and organized store environment, including the preparation and execution of regular cleaning tasks and following all safety and sanitation guidelines- Assisted with scheduling and coordinating employee shifts to ensure appropriate staffing levels during peak hours- Demonstrated exceptional problem-solving skills by quickly identifying and addressing any issues or conflicts that arose among team members or customers

- Prepared and served beverages and food items to customers while providing exceptional customer service- Maintained a clean and organized work environment, adhering to safety and sanitation guidelines- Trained and supervised new baristas, ensuring they were equipped with the knowledge and skills to meet Starbucks' standards and deliver a great customer experience- Oversaw inventory management and ordering of supplies, ensuring adequate stock levels while minimizing waste and cost- Assisted with scheduling and coordinating employee shifts to ensure appropriate staffing levels during peak hours

- Provided administrative support to the Chicago chapter of the National Organization for Women, including front desk reception, scheduling meetings, and maintaining records and files- Assisted with event planning and logistics for various events and rallies, including coordinating with vendors and volunteers, securing permits, and creating marketing materials- Assisted with member communications, including creating and distributing newsletters, and responding to inquiries- Conducted research on various issues related to women's rights and gender equality

- Conducted phone calls to solicit donations and raise awareness of NOW’s mission to promote women’s rights and gender equality- Utilized persuasive communication skills to engage donors and secure donations- Collaborated with team members to meet fundraising goals and support organizational initiatives

- Organized and shelved library materials in an orderly and accurate manner, ensuring proper placement and easy access for patrons- Assisted with collection management by conducting regular shelf-reading and ensuring that all items were properly accounted for- Retrieved and delivered requested library items for library patrons in a timely and efficient manner- Collaborated with team members to keep the shelving department running smoothly and efficiently

- Organized and shelved library materials in an orderly and accurate manner, ensuring proper placement and easy access for patrons- Assisted with collection management by conducting regular shelf-reading and ensuring that all items were properly accounted for- Retrieved and delivered requested library items for library patrons in a timely and efficient manner- Collaborated with team members to keep the Library for the Blind running smoothly and efficiently