Michael Levy Email & Phone Number

Plano, Texas, United States

Dallas/Fort Worth Area

At CDW I am focused on understanding my clients' business and technology issues in order to offer expert advice and practical solutions. I offered services ranging from concept development and planning to implementation and service delivery.

London, United Kingdom

- Part of a team working with the British Council to create a new shared service charging model to enable better business decisions.- Reviewed Musgrave Group's Service Desk maturity in the UK and Ireland. Advised on their new IT Operating Model and Single Point-of-Contact Service Desk.- Assessed NFU Mutual's call centre operation with respect to their.

- Virtualisation Work-stream Lead at Freshfields Bruckhaus Deringer LLP responsible for a team who designed and implemented a VMware-based infrastructure suitable for hosting guest servers, and global delivery of Citrix XenDesktop, from two German data centres.- Architected an infinitely extensible backup and archiving solution for LGC who are required to.

- Led the CMDB Work-stream at Serco for a project that transitioned a local government customer to BMC ITSM 7.5 and BMC Atrium CMDB.- Architected a 'zero data loss' Microsoft Windows-based IT infrastructure for Verisk Health, and advised on Service Delivery, Business Continuity and Disaster Recovery.- Identified meaningful KPIs for critical applications.

- Saved Henkel KGaA 22% (€3.5m) on IT costs over three years by migrating their existing, ageing, infrastructure to an Intel-architecture based virtualised and consolidated solution.- Architected a telemedicine project for the National Health Service (NHS) that integrated a number of disparate cutting-edge technologies into a cohesive, easily demonstrable.

- Assessed Syngenta's IT estate, spread across more than 100 countries, and made architectural recommendations that allowed them to dispense with over 2,000 servers.- Rationalised COLT Telecom's BMC PATROL implementation, and wrote procedures for the acceptance of new customers into the live environment.- Defined procedures, standards and KPIs for Service.

The role typically involved providing “first-steps” advice to companies who were without an Enterprise Management strategy, and formulating concrete plans with senior management to make a swift and efficient move into Enterprise Management. In addition, I architected and managed projects to provide effective Enterprise Management solutions to both monitor.

Managed a team of IT staff responsible for database development both for internal use and sale to third parties, user training and support. Duties included advising management and business groups on both planned and innovative uses of IT.