Michele Peters Email & Phone Number

Wenatchee, Washington

Full support and administration of enterprise applications including installations, client deployments, and patch rollouts in physical, virtual, and cloud environments. Project management and facilitation for implementation of new technologies and software expansions in varied environments (Orchard, Warehouse, Administrative.) Full administration of enterprise on-prem Microsoft Exchange. Support and administration of Agriculture and Warehouse production software including, but not limited to: O365, Famous Software (Oracle), Unitec (SQL), FaceForward, Field Clock, UKG Ready/Kronos, Redline Cooler, and more. Adept at technical and support documentation. Highly adept at bridging the gap between end users and technical teams.

Wenatchee Washington

Provide Tier 1-3 support for a variety of governmental end-users with a focus on the local courts and justice system. Primary analyst to design, support and implement enterprise document imaging systems. Coordinate and facilitate application upgrades, testing, validation and implementation. Perform analysis and troubleshooting to solve complex application, workstation, systems and network issues to ensure optimal performance and limit downtimes for staff.

Wenatchee, Washington

Managed an Operations Team of 25 individuals including a 24/7/365 IT Help Desk and a team of Desktop Support Technicians that support 3,500 users and 4,300 workstations/devices in a busy healthcare environment including in-patient and out-patient facilities spanning several hundred miles and 25+ physical locations.

Note: Wenatchee Valley Medical Center merged with Central Washington Hospital to become Confluence Health.

Boulder, Montana

Helena, Montana