Mark Richards, Cspo Email & Phone Number

Solon, OH, US

I lead a motivated product team in managing the residential portfolio of 14 PropTech products which includes strategizing and executing on the ground up creation of two new cutting edge products. Taking an AI-first approach to serving our clients, my team is developing a PropTech chatbot and expanding on our AI ID Verification product, while exploring and.

A home inspection is about more than just identifying problems - it's an opportunity for a home buyer to get to know their new home. Everyone's home purchase experience is different and every customer is unique. Some buyers are very knowledgeable about homes, while others know very little.My job is to find issues that have a significant, adverse impact on.

Mclean, Virginia, US

Led the product management/development efforts in a consultative part time role. Provided product strategy and thought leadership to the incipient SaaS property management product. Worked closely with the COO to drive this unique product to the largely underserved international language learning services industry. Interacted tightly with the designer and.

Falls Church, VA, US

Managed enterprise AP Automation solution - 12m invoices ($80B) annually between 450 real estate firms (50k users) and their 300k suppliers. Designed and delivered 5 complex cross-product initiatives including iteration strategy, functional design, detailed requirements, mock-ups and third-party integrations. Piloted Nexus’ initial endeavors into the AWS.

Richardson, Texas, US

Owned CRM/lead-management products including strategy, client relationships, requirements, development, go-to-market, and coordination with sales, client success and operations.Built CRM/PBM solution from concept-to-launch for new vertical, leading team of 12 and collaborating with UX Designer, system architects, info-sec team, and “C-suite”.

Richardson, Texas, US

Led CRM product through acquisition and growth from 1,300 clients to 4,100 clients in 4 years.Introduced Agile/Scrum methodologies and functionality in JIRA to division of 5 product teams.Owned key client relationships spearheading user forums and strategic client growth initiatives. Integrated data and resources across 4 systems to create complex.

Built and managed department of 6 individual contributors with a self-sustaining revenue stream.Served as SaaS product and service relationship owner including lead management CRM, websites, SOE/SEM, Internet Listing Services, content management systems, online payments, and others.Negotiated contracts and SOWs with service providers, managed department.

Co-wrote SOPs and training materials for the nation’s premier property management firm.Created and presented conference presentations, educational exercises, and motivational sessions.Served as a top advisor to the CEO – recommended and executed on innovative company initiatives.

Managed relationships with high-profile brokers and institutional investors (UBS Brinson, AEW Capital, Prudential Life Insurance, GE Capital, many others) to source management contracts.Responded to RFPs, crafted proposals and presentations, and participated in the sales presentations.Collaborated with investors during acquisition to facilitate transition.

Began working for Oxford Management in 1989 and grew steadily over the years through roles including Leasing Consultant, Leasing Manager, Property Manager, Multi-site Property Manager, Regional Manager. Adjunct roles include Associate Trainer, Due Diligence Swat Team, New Business Proposal and Pitch team, Troubled property Swat team.