Michelle Smith Email & Phone Number

Remote

Performs business process analysis, consultation, design, implementation, deployment, and documentation.Manages the solutions through deployment, training, and hand-off activitiesEducate clients (internal and external) on our best practice recommendations to set them up for long-term successContinuously learn about new features, products, and industry news to become and remain an expertSupport our clients as they go-live with new products, new versions, or new workflowsOwn… Show more Performs business process analysis, consultation, design, implementation, deployment, and documentation.Manages the solutions through deployment, training, and hand-off activitiesEducate clients (internal and external) on our best practice recommendations to set them up for long-term successContinuously learn about new features, products, and industry news to become and remain an expertSupport our clients as they go-live with new products, new versions, or new workflowsOwn all client issues to completion, working with other internal experts to find resolutionMaintain a detailed project timeline which includes administrative tasks and all tasks involved in the projectFollow up with internal clients at necessary critical stages for client deliverables.Conduct Content Migrations, Redirects, and/or Bulk Data Imports when applicable.Document/Develop/Revise communication materials with clients.Maintain necessary communication/project details within internal software tools.Communicate with all necessary parties to ensure accuracy of all appropriate dataWork to understand new department processes, procedures and/or programs Show less

Remote

Implementation of contracts- new business- deactivations- renewals- addendums- managed servicesManage courseware for housed LMS and 3rd party LMS- internal packages- internal republished content- 3rd party packages- 3rd party republished contentProject Management- 3rd party courseware theme update- lifetime support of client (pre-sales, current, cancelled)- monthly republished content- audits as neededTier 2 Case… Show more Implementation of contracts- new business- deactivations- renewals- addendums- managed servicesManage courseware for housed LMS and 3rd party LMS- internal packages- internal republished content- 3rd party packages- 3rd party republished contentProject Management- 3rd party courseware theme update- lifetime support of client (pre-sales, current, cancelled)- monthly republished content- audits as neededTier 2 Case Resolution- troubleshoot errors within internal LMS- Coordinate with lead/IT with further escalation (JIRA)Pre-Sales Support- Content previews- Administrative sandboxes Show less

Oak Creek, Wi

Manage a team of 5Utilize Close.io for countrywide outbound/inbound salesProvide customer support via inbound phone and email systems to motorcycle dealerships who utilize rewards/marketing servicesProvide customer support via inbound/outbound phone, email, and live chat systems to restaurants who utilize online ordering servicesOutbound calls on behalf of customersProject coordination of creative servicesAssembly and shipment of customer thank you giftsCreate… Show more Manage a team of 5Utilize Close.io for countrywide outbound/inbound salesProvide customer support via inbound phone and email systems to motorcycle dealerships who utilize rewards/marketing servicesProvide customer support via inbound/outbound phone, email, and live chat systems to restaurants who utilize online ordering servicesOutbound calls on behalf of customersProject coordination of creative servicesAssembly and shipment of customer thank you giftsCreate training binders for new customersRollout implementations for new customers - track goals markers for new customers Show less