Provided dedicated support for 600+ retail stores across the country concerning inventory, customer issues, systems problems and general procedure questions. Worked with sales associates and district managers to resolve customer issues. Also interacted directly with retail customers via phone and email to assist them with placing orders, resolving issues with merchandise, shipping and returns..

Met and usually exceeded hourly, daily, monthly recruitment goals using lists of past, current and prospective blood donors to successfully increase the frequency of donations, the pool of future potential donors and the variety of blood products available to area hospitals. Also “sold” current whole blood donors on the importance of double red cell and platelet donations (which are far more time-consuming and physically demanding) based on specific medical criteria to increase supply for… Show more Met and usually exceeded hourly, daily, monthly recruitment goals using lists of past, current and prospective blood donors to successfully increase the frequency of donations, the pool of future potential donors and the variety of blood products available to area hospitals. Also “sold” current whole blood donors on the importance of double red cell and platelet donations (which are far more time-consuming and physically demanding) based on specific medical criteria to increase supply for emergency situations in the region. Show less

Worked with ex-PHH clients (global pharmaceuticals) in an account manager capacity to maintain business relationships and service their fleet service needs.

Managed the activities of 4 front-line client liaison teams (16 subordinates) with a budget of approximately $500,000. Monitored hourly/daily metrics to effectively manage work flow and improve the productivity and quality of processes performed.

Provided day-to-day feedback and coaching to individuals regarding their performance, specifically quality, quantity and prioritization of work. Improved the department’s accuracy rate from approximately 78% to 99.5%