Michaela Markou Email & Phone Number

Singapore, Singapore

Amsterdam The Netherlands

United States

Netherlands

Amsterdam Area, Netherlands

o Set up the headquarters in Amsterdam as part of the launch team.o Ran, recruited, trained and coached the Support Service department (B2C & B2B)o Worked closely together with uSario’s independent sales forces to coach and advice on all ethical rules, policies, business rules, services and products.o Partnered daily with all uSario’s internal and external.

Amsterdam Area, Netherlands

o Managed the multicultural and multilingual Field Support Services, Compliance as well as Rep Contact Centre with the help of 2 Supervisors. Team consisted of a mix of specialists, account managers, coaches and team leaders covering 15 EU countries with a max. 50 team members.o Ensured our independent sales forces is being coached and advised on all.

Amsterdam Area, Netherlands

o Managing the multicultural and multilingual Field Support Services and Compliance teams with the help of 2 team leaders. Up to 30 pax covering 15 EU markets.

Amsterdam Area, Netherlands

 Increased sales in German speaking countries Supported on daily basis via proactive meetings Lead and facilitated project meetings with product development, Researched escalations and followed up on them involving the Vice President Rep Operations and other Senior Management when needed Raised visibility to Compliance internally/externally among the.

Amsterdam Area, Netherlands

I oversaw, regulate and enforce ACN Policies and Procedures and analyze research and resolve distributorship issues while protecting and safeguarding ACN business relationships, while interacting with all levels throughout the internal organization, with Representatives and Customers. Supervisory responsibilities for two levels of Compliance Specialists.

Amsterdam Area, Netherlands

Overseeing, regulating and enforcing ACN’s Policies and Procedures, being single first point of contact for all EU wide compliance issues. Manage a wide-range of projects to successfully support the operations of the Independent representative distributorship and analyze research and resolve distributorship issues while protecting and safeguarding ACN.

Cyprus

Leading the Reservations and Front Office department, worked in synergy with the Hotel Chain Head Office in Greece and all Front Office and General Managers of all member hotels of the chain, Assisted General Manager in day-to-day tasks and performed Duty Manager shifts.