Michaela Markou Email & Phone Number

Singapore, Singapore

Amsterdam The Netherlands

United States

Netherlands

Amsterdam Area, Netherlands

o Set up the headquarters in Amsterdam as part of the launch team.o Ran, recruited, trained and coached the Support Service department (B2C & B2B)o Worked closely together with uSario’s independent sales forces to coach and advice on all ethical rules, policies, business rules, services and products.o Partnered daily with all uSario’s internal and external parties in order to establish/shape systems, company business rules, compliance rules, cross-departmental business rules/processes, company website, representatives tools.o Ran alpha and beta tests for country and project launches.o Set up logistics processes for daily orders and returns/replacements with related correspondence, follow up & reporting.o Project managed new country launcheso Organized and contributed in company eventsKey skills & achievements: Demonstrated a quick and clear understanding of what customers want. Developed superior knowledge of Direct Selling business model. Prioritised high value-added tasks under extreme tight deadlines and delegated the work load accordingly  Planned, organized and helped launching of the Amsterdam Office  Achieved a successful set up of the Support Center serving 3 EU markets (DE, AT & UK) within 6 months of operation.

Amsterdam Area, Netherlands

o Managed the multicultural and multilingual Field Support Services, Compliance as well as Rep Contact Centre with the help of 2 Supervisors. Team consisted of a mix of specialists, account managers, coaches and team leaders covering 15 EU countries with a max. 50 team members.o Ensured our independent sales forces is being coached and advised on all aspects of running their business i.e.: business rules, ethical rules, policies, customer acquisition, representative sponsoring as well as using all web tools effectively. o Oversaw all inbound and outbound phone, email, fax, letter and chat traffic for the whole unit; ensuring SLAs for all units were kept and constantly improvingo Worked closely and daily with the operations in the USA, Poland and Sweden as well as during regular project and team meetings, system-, product-, compensation plan- and country- launches.o Reviewed all major escalations & compliance cases for final resolution taking and raised awareness on market trends with central legal department, Executive Vice President & Vice President of Sales.o Participated and lead day to day projects e.g.: Business rules forums, system enhancements, vendor management process improvements etc. Key skills & achievements: Developed excellent people development & people management skills Demonstrated outstanding relationship management skills with int. & ext. partners strong business sensitivity Crisis management, business sensitivity Great organizational talent Restructured successfully department set-up, incl. merger of 3 separate units Developed 50% of team into higher or specialist roles Streamlined and improved SLAs by 20% Installed trust into independent sales force by raising awareness into company business rules, policies and sales practices.

Amsterdam Area, Netherlands

o Managing the multicultural and multilingual Field Support Services and Compliance teams with the help of 2 team leaders. Up to 30 pax covering 15 EU markets.

Amsterdam Area, Netherlands

 Increased sales in German speaking countries Supported on daily basis via proactive meetings Lead and facilitated project meetings with product development, Researched escalations and followed up on them involving the Vice President Rep Operations and other Senior Management when needed Raised visibility to Compliance internally/externally among the independent sales force Oversaw and organized the incoming work Partnered successfully with departments such as Legal, Marketing, Finance etc.  Performed distance management with Compliance team in Poland and Sweden.

Amsterdam Area, Netherlands

I oversaw, regulate and enforce ACN Policies and Procedures and analyze research and resolve distributorship issues while protecting and safeguarding ACN business relationships, while interacting with all levels throughout the internal organization, with Representatives and Customers. Supervisory responsibilities for two levels of Compliance Specialists including distance management with Specialists in Poland and Sweden. Reporting to Director Compliance.

Amsterdam Area, Netherlands

Overseeing, regulating and enforcing ACN’s Policies and Procedures, being single first point of contact for all EU wide compliance issues. Manage a wide-range of projects to successfully support the operations of the Independent representative distributorship and analyze research and resolve distributorship issues while protecting and safeguarding ACN business relationships. Reporting to Manager Customer & Representative Operations.

Cyprus

Leading the Reservations and Front Office department, worked in synergy with the Hotel Chain Head Office in Greece and all Front Office and General Managers of all member hotels of the chain, Assisted General Manager in day-to-day tasks and performed Duty Manager shifts.