Michaela Marusca Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Barcelona, Spain

Barcelona, Spain

Responsible for the customer success management and operational oversight of outsourcing services delivered to a portfolio of major multinational clients, with high levels of service complexity. Key responsibilities include forming a solid dialogue with senior management to ensure customer satisfaction, an excellent retention rate and revenue growthKey achievements:Promoted in 2016 to the current senior role in recognition of outstanding performance with key accounts of high value for the organisation.Assigned to work with ADP MNC’s largest multi-million dollar global accounts, overseeing an array of human capital management services to over 50,000 employees in 112 countries.Portfolio retention rate: 100% over the last financial year.

Developing and managing the customer accounts portfolio across the assigned markets (UK, Spain) through prospecting activities and networking focused on driving revenue growth and profitability. Establishing and fostering existing and potential customer relationships, informing them of the most suitable technology solutions, in order to enhance future sales and revenue, as well as customer satisfaction. Elaborating account strategies to expand pipeline, creating and negotiating sales proposals to achieve sales goals.Key achievements:Promoted in August 2013 from Inside Sales to a Sales Account Executive role in recognition of outstanding performance and sustained overachievement of my sales goals.

Barcelona Area, Spain

Elaborating and implementing specific and dedicated cross-country digital marketing campaigns (UK, Spain, France) with the aim of creating value, maximizing growth and improving business performance.Adapting and localising global tactical campaigns to align to the sales team specific needs. Database and data management E-commerce activities: content generation and management with the primary focus on lead generation through inbound marketing and online marketing.

Providing communications consultancy on a strategic level to support specific PR projects of the agency, focusing on corporate communications, event management and media relations

Specialised in corporate communications, media relations, crisis communications & issues management, event management, social media management.Provided communication consultancy and implementation support for international brands in IT&C, consumer goods, broadcast, banking & finance: Intel Corp, Samsung, Starbucks Coffee Company, Mars, easyJet, ING Real Estate, La Caixa.Grayling is the second largest independent global Public Relations, Public Affairs, Investor Relations and Events consultancy in the world.

Supporting the communications department in all internal and external activities. Drafting and organising press releases, as well as writing and editing media materials and daily coverage reports. Organising press events and establishing positive media relationships to help consolidate the Council’s reputation across all stakeholder levels