What I Do: I have 10+ years of experience in the information technology space and 4+ years of management expertise in the same domain. I have a niche of process improvement, project management, team building and building an environment based on collaboration. My specialty is working within the SDLC structure to complete projects both upon client request and to fix system errors found by the client or by our internal testing team. In my current role as a Client Technology Manager, I'm able to leverage all my experience to be the project lead for projects across 3 separate clients, which includes all phases of the project scope and coordinating this among both internal and client resourcesWhat Other's Say About Me: Colleagues know me as someone who is approachable, always willing to help and thrives in a fast-paced environment. My team management style is to create an atmosphere where teamwork is encouraged, and we can leverage one another’s knowledge to come up with the best solutions to a problem. Transparency and having trust in your associates are very important to me as well. I firmly believe you will not succeed as a unit if you do not work well with one another.My Expertise:✔️ Implementation Lead teams to implement system updates in an efficient and timely manner.✔️ CommunicationAs a technical expert in a leadership position, I excel at bridging the gap between requirements for a potential project as requested by a client, and the technical changes needed to get them done. Explaining this to make it clear on both sides is vital to make sure everyone associated with a specific project is on the same page. ✔️ Strategic Planning Overseer of multiple projects on a large scale to assess priority, allocate resources, and estimate time to complete our deliverables. ✔️ Quality Control When managing projects, I am very thorough and meticulous when performing QA checks for the updates we’re implementing as it’s prepared for deployment. This is largely due to my background as a specialist working on testing and test planning.Why I am Different:I am very skilled at translating technical jargon into layman terms for internal non-technical associates and external clients. I also inspire and empower others whether it is checking on the mental health of a coworker or coaching them on a skill they may be struggling with. I’ll do whatever it takes to make sure my team has what they need to be successful in their role.