Monique Mcbride Email & Phone Number

Dover, Delaware, United States

Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.Enhanced team productivity through regular coaching, feedback, and performance evaluations.Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.Collaborated with other departments to address recurring customer concerns, improving overall service quality.Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.Promoted a positive work environment through open communication channels, fostering team collaboration and high morale

Dover, Delaware Area

Dover, Delaware, United States

Enhanced customer satisfaction by addressing and resolving mobility-related issues promptly and efficiently.Streamlined device deployment for clients, ensuring seamless transition to new technology platforms.Conducted comprehensive needs assessments to identify optimal mobility solutions tailored to client requirements.Provided exceptional customer support, maintaining a high level of expertise on all mobile devices and technologies.Increased store sales by effectively upselling accessories and add-on services to customers.Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.

White Plains, New York

Maintain sales floor coverage and follow posted schedules with regard to area assignments. Maintain the store counters and assist with store maintenance as directed by the management team. Maintain all store displays and uprights/shelves in between customer interactions. Actively engage customers and remain attentive to customer needs. Assist customers with product selections and process all customer orders or returns. Update notes on customer sales to keep sales associates informed, as needed.

White Plains, New York

Greeted customers and determined their needs and wantsDiscussed type, quality and number of merchandise required for purchaseRecommended merchandise based on individual requirementsAdvised customers on utilization and care of merchandiseProvided advice to clients regarding particular products or services Explained the use and advantage of merchandise to customers

Bachelor Of Applied Science (Basc), Criminal Justice And Corrections

High School Diploma, Accounting And Finance