Monique Mcbride Email & Phone Number

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Monitors compliance with grant stipulations through on site evaluation and review of project proposals. Works with local, state, and federal government to develop, acquire, and maintain parkland.

Greater Atlanta Area

Healthcare Administrative, analytical, and technical functions with Wellstar Tranquility Hospice. • Provided direct patient care and other nurse assistance duties.• Create and maintain electronic medical record in EPIC system. Conduct quality control audits.

Carrollton, Georgia

Research and Development/ Graduate StudentPerformed in-depth and complex research analysis using SAS and SAP.• Assisted with daily operations of a business incubator and development center.• Analyzed and interpreted data to identify, monitor, and counsel at-risk-students.• U.S. Team Lead on MBA research project involving Hartsfield International Airport. Presented results to Executives of IBM Europe Research and Development at their UK facility. Awarded Best Collaboration Enterprise Team.

Douglasville, Georgia & Jacksonville, Florida Area

Healthcare AdministrationCoordinated activities and provided patient care to individuals with brain and spinal cord injury.• Wrote daily reports denoting progression or regression of patients’ rehabilitation.

Tallahassee, Florida Area

Business Process Outsourcing and Information TechnologyDetermined and implemented workforce requirements for 150 agents in cross-functional departments. • Forecast work volumes and program needs from historical, real- time data, and models.• Analyzed data, identified trends, and implemented changes to ensure contractual service level agreements were met.• Created and presented reports to senior leadership.• Maintained service level agreement at 95%.

Jacksonville, Florida Area

Customer Management SolutionsManaged the maintenance and quality control of the productivity software.• Analyzed productivity and billing data of 1500 Employee Care EE’s.• Facilitated corporate training on Workforce Management System call center computer software. • Presented written and oral productivity and efficiency reports to department leaders. • Supervised and mentored 20 Call Center Agents.• Spear headed and managed the recruitment process that resulted in the hire of 150 EE in 3-months.• Increased staff retention, 19 of 20 direct reports earned new job placement after project ended.• Presented with CMG Team Leader Award

Jacksonville, Florida Area

Personnelman Petty Officer, 1st ClassPrepared deployment orders, maintained and updated military records, counseled personnel.• Ensured military documents and records were in order for efficient mobilization.• Earned Active Duty Wartime Campaign badge.