Matt Mcdonald Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Glasgow, Scotland, United Kingdom

Leeds, United Kingdom

Experience working with various leading Banks in PPI, PBA and Investment Review. Held a range of positions and roles during my time on each contract such as -Team Leader Acting Team LeaderL&D / Training TeamQC Support

Leeds, England, United Kingdom

Liverpool, England, United Kingdom

West Yorkshire, England, United Kingdom

Leeds

I help clients to recruit into senior, critical or difficult to fill roles whilst helping candidates to gain access to some of the most sought after positions within their industry.Legacy Resourcing is a leading UK and international search and selection firm. Working closely with clients and candidates, our focus is to place senior level professionals across a wide range of sectors, including: Rail, Civil and Structural engineering, Information Technology, Environmental, Power & Nuclear, Finance & Banking, Retail and FMCG.Our philosophy is generally a simple one: to provide a professional, ethical and value-for-money service capable of building outstanding and lasting relationships to clients and candidates alike. Our service is driven by five core values: understanding the market and the people we help; integrity that builds confidence and trust; intelligence that enables us to research the right areas for the right people; communication that provides transparency at every step of the process; and a professional determination that means we go that extra mile to deliver for our candidates and clients alike.Legacy Resourcing is a search and selection firm with a unique in-depth knowledge of the UK and international engineering sectors. Our clients are some of the most renowned companies in the business and we are often their first port of call when it comes to securing high calibre senior-level engineers and managers. My remit covers both the UK and Global markets and I am the first point of contact for our key clients with regards to senior level requirements.Please contact me if I can be of assistance to you in recruiting senior professionals for your organisation or if you wish to have a discrete conversation with regards to potential opportunities in your sector.

Leeds, United Kingdom

Matt worked for Capita (Volkswagen Contact) initially as a Customer Relations Advisor (CRA), quickly moving onto the role of Customer Relations Manager (CRM) within only a few months. A CRM is responsible for dealing with customer dissatisfaction and enquiry cases where the Customer Relation Advisers or Front-Line Staff were unable to resolve customer complaints.The role of CRM consists of;• Dealing with the delivering of positive & negative outcomes to customers;• Maintaining consistent time-scales (48 hour turn-around) with all customers despite high workload and demand;• Delivering difficult decisions to VW customers that have fallen outside set guidelines from the company;• Investigating complex complaints by liaising with third parties such as VW recognised retailers, none-VW garages, internal teams (Technical, Parts Support etc) and Volkswagen Head Office;• Building a lasting and strong relationship with our customers and ensuring that after all interactions with the customer services team, there was a positive feel to the experience, regardless of the outcome;• Responsible for making key decisions in-line with guidelines on how to support customers;• Building a strong foundation with VW retailers in order to maintain a unified front when dealing with all customers;• Extensive knowledge of guidelines, processes and procedures, reporting lines, structures, policies and technical enquiries;• Use of several systems including CRM, Dealer Portal, Knowledge Base and SAP.Matt was also able to offer assistance with new starters. He was regularly available to mentor and coach new staff with the basics of Front-Line duties through to Manager Responsibilities. During his time as a CRM, Matt was able to hit all targets set with his call and case quality, time keeping, consistency and delivery of outcomes.

York, United Kingdom

After volunteering at the RSPCA branch in York for several months a vacancy came available. After an application Matt acquired the job. The job included a range of responsibilities including animal care, training, nutrition, cleaning and block management. Matt was also responsible for training specific animals that were classed as 'long-term' animals due to the extended time that they had been within the RSPCA.

Bachelor Of Science (Bsc), Sports Science And Injury Management

Activities and Societies: Rugby League 2010-2011 & University Sports Office 2011-2012Sports Science & Injury Management

National Diploma, Sports Science

Activities and Societies: Thornes Park Rugby League TeamNational Diploma looking into subjects like: · Nutrition · Sports Psychology ·.