Claim Processing: Handling and processing claims submitted by customers or clients related to damaged or defective carpets.Investigation: Conducting thorough investigations to determine the cause and extent of carpet damage, including on-site inspections if necessary.Documentation: Maintaining detailed records of claims, including photographs, inspection reports, and all relevant documentation.Customer Interaction: Communicating with customers, suppliers, and insurance companies to gather information and resolve claims in a timely and professional manner.Decision-Making: Assessing the validity of claims and making decisions on whether to approve or deny them based on company policies and guidelines.Negotiation: Negotiating settlements with customers or suppliers when necessary, and ensuring fair and equitable resolutions.Reporting: Preparing and presenting reports to senior management regarding claim trends, costs, and potential areas for improvement.Team Management: supervising a team of claims adjusters and coordinators, providing guidance and training as needed.Compliance: Ensuring that all claims are handled in compliance with relevant industry regulations and company policies.Continuous Improvement: Identifying opportunities to improve processes, reduce claim costs, and enhance customer satisfaction.Budget Management: Managing the budget for the claims department, including controlling expenses and optimizing resource allocation.Quality Control: Implementing quality control measures to minimize future carpet issues and claims.Review claim information with warehouse staff and inspectors to ensure quality improvements.

Post open positions in ICIMS.Partner with HR to ensure new hires are processed in the system.Schedule qualified candidates for interviews.Conduct background checks and drug screensBuild relationships within the community working with Department of Labor, Goodwill and other outreach organizations.Attend job fairs.Assist new hires with the onboarding process.

Managing child support cases and applying knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system. Establishing and enforcing child support orders; locating non-custodial parents and researching and reviewing records to gather information vital to cases.Educating customers on processes and their options and responding to customer inquiries.

Provided telephone assistance to individuals who had received audit letters or notices of additional payments owed. Assisted callers with mathematical errors, set up payment plans for balances due, explained delay in processing time, and corrected mistakes such as incorrect Social Security numbers.Explained tax code to assist taxpayers in understanding their tax responsibility.Accessed multiple online resources and database systems to access and analyze records; provided taxpayers with transcripts from their accounts for wage and income verification and payment histories. Helped calm upset and angry customers and developed solutions that fulfilled their obligations in manner acceptable to them.

Processed claims related to carpet products manufactured with Solutia's fibers; interfaced with customers over telephone, through e-mail, and via written correspondence.Decreased processing time by 50% by utilizing e-mail and fax to communicate with carpet inspectors rather than relying on the slower postal system.Maintained claim files, ensuring presence of all inspection reports and documentation of problem and complaints; verified that inspectors were properly credentialed.Reviewed inspection reports to determine validity of claims and determined whether they should be approved or denied.Reduced monetary payouts for claim settlements by 35% by approving partial rather than full replacements, avoiding replacement by enlisting cleaning companies to remove stains, and negotiating wholesale pricing with manufacturers to save on carpet costs.Achieved reduction in target response time for claims from six weeks to four weeks.Trained additional analyst in procedures for processing claims, reading and interpreting inspection reports, and criteria for making decisions regarding what was covered by warranty.Implemented updated claims policies and procedures.

Fielded calls from customers regarding property repairs that had been missed by original home inspectors.Established policy of closing claims within 30 days to avoid generation of additional costs, with initial response to client occurring within 48 hours of first contact.Determined claim settlements up to $25,000; reduced claim expenses by selecting less expensive repair vendors, ordering follow-up inspections to verify validity of claims, and offering options such as partial refund of inspection costs.Sent letters of denial regarding claims without merit.Assisted legal department with claims in litigation by providing photographs and other relevant information.Maintained communication with inspectors to verify completion of all assigned tasks.

Resolved claims addressed to senior management; corresponded with Better Business Bureau and Attorney General's office.Earned promotion to supervisor within six months of hire date; oversaw six in-house staff and nine off-site customer service representatives, providing training and evaluating performance.Supported customer relations field staff regarding claim settlements; offered monetary solutions and revised claims policy as needed.Organized invoice deductions by date of submission, reducing daily time required to review these from several hours to approximately 30 minutes.