Mark Mclachlan Email & Phone Number

United Kingdom

Jersey

I support the Group COO by ensuring best practice is being followed when delivering Managed Services to clients, implementing a continual service improvement focus to learn lessons and improve delivery. I have accountability for Managed Services processes and policies. This includes responsibility maintaining ISO level accreditations, supporting the.

In this role I had responsibility for validating that ITIL aligned processes are in place and to oversee the delivery of services to C5 Alliance’s customer base. I worked across the company business functions in order to maintain the high level of service performance which we deliver.

To ensure the IT and Premises service structure and service provision is in place to ensure a reliable, cost effective service that complies with business, group and regulatory requirements.To effectively manage the team, suppliers and technical resources.

To work along side the BCP manager to assist developing, maintaining and managing the company's business continuity program. Support all activities necessary to enable the company to respond to a business interruption

To ensure the IT service structure and service provision is in place to ensure a reliable, cost effective service that complies with business, group and regulatory requirements.To effectively manage the team, suppliers and technical resources.

Jersey, United Kingdom

Education record

Education record