- Leading the launch of Mindware Cloud Marketplace as the first platform in the group to sell Microsoft cloud services in line with the company’s strategy to expand its digital presence.- Managing the implementation of business intelligence using Power BI and its integration with the ERP to produce in-depth analysis and real-time sales and financial reporting of company’s results.- Maintaining excellent liaison with marketing and sales team to drive the value proposition of the IT… Show more - Leading the launch of Mindware Cloud Marketplace as the first platform in the group to sell Microsoft cloud services in line with the company’s strategy to expand its digital presence.- Managing the implementation of business intelligence using Power BI and its integration with the ERP to produce in-depth analysis and real-time sales and financial reporting of company’s results.- Maintaining excellent liaison with marketing and sales team to drive the value proposition of the IT solutions and maximize its reach and impact in the market.- Delivering presentations to executives to explain the benefits of leveraging new IT solutions and provide high level knowledge of key technology and business platforms.- Supervising the daily operations and support of all the IT solutions ( ERP, Business Intelligence, Cloud Marketplace and Salesforce) across the organization. Show less

- Handling the quality management of the Smart Services Project for Dubai Municipality.- Conducting User Acceptance workshops and delivered trainings to Dubai Municipality employees.

- Managed the upgrade project of the Voice Mail System and the implementation and deployment of the Mobile TV service.- Testing the integration of various VAS systems with the newly deployed IMS network elements.- Analyzing the operational problems and developed strategies to improve processes for a moreefficient system support in managing daily operations, customer complaints and emergencie- Handling daily operations, customer complaints and emergency cases and providing full… Show more - Managed the upgrade project of the Voice Mail System and the implementation and deployment of the Mobile TV service.- Testing the integration of various VAS systems with the newly deployed IMS network elements.- Analyzing the operational problems and developed strategies to improve processes for a moreefficient system support in managing daily operations, customer complaints and emergencie- Handling daily operations, customer complaints and emergency cases and providing full system support to various VAS systems (MobileTV, Ring Back Tone, Voice Mail System, MMSC and HSP).- Cooperating with commercial team to create new opportunities and launch services which increase company’s revenue.- Writing technical RFPs and handling the entire tendering process for future products and services. Show less

- Leading the Migration Project for Wataniya Kuwait Operator from NSN to Ericsson platform.- Testing CBC ( Charging, Billing and Care) applications on - Prepaid Services for major Telecom operators in the MEA region (MTC Lebanon, Wataniyah Kuwait, AWCC Afghanistan, Sabafon Yemen, Zain Kuwait).- Performing the integration between IN and other network components (MSC, HLR, VOMS, etc..).- Acting as a Technical Analyst to support customer's emergency cases and problems.- Planning… Show more - Leading the Migration Project for Wataniya Kuwait Operator from NSN to Ericsson platform.- Testing CBC ( Charging, Billing and Care) applications on - Prepaid Services for major Telecom operators in the MEA region (MTC Lebanon, Wataniyah Kuwait, AWCC Afghanistan, Sabafon Yemen, Zain Kuwait).- Performing the integration between IN and other network components (MSC, HLR, VOMS, etc..).- Acting as a Technical Analyst to support customer's emergency cases and problems.- Planning for entire project life cycle ( Effort estimation, requirements review, implementing test strategies, preparing test environment, quality validation, risk assessment, delivery of SW and documentation).-Delivering technical training in network architecture and testing tools and environment to new recruits Show less

- Developing applications for Cisco IP Phones- Development of an Attendance Registry Application for Cisco IP Phones using C#.

Design and Realization of a Wireless Transmitter of Monitored Data by a Biosensor on PCB boards.