Maria Mendoza Email & Phone Number

An orthopedic medical device company specialized in restoring fractures of the spine. Manage all incoming sales, support customers and field sales representatives to maintain suitable inventory levels to keep up with customer demand.An orthopedic medical device company specialized in restoring fractures of the spine. Manage all incoming sales, support customers and field sales representatives to maintain suitable inventory levels to keep up with customer demand.• Process sales orders and returns using QAD.• Set up and manage customer accounts using QAD.• Provide comprehensive support to the field sales team across the United States.• Report sales to upper management and keep track of all sales nationwide.• Collaborate closely with hospitals, doctors, patients, clients and vendors as needed.• Manage and resolve incoming RMA’s.• Work in a call center environment while supporting and servicing product inquiries.• Proactively follow up with customers on any open issues.• Establish processes for sales order flow, returns, quality issues for external and internal customers.• Identify and document product issues and complaints in compliance with regulatory requirements.

Managed the domestic sales order process for the Midwest Sales Region for the pioneer of fractional skin resurfacing and developer of the Fraxel Laser. • Managed the entire domestic sales order process for the Midwest region, from quote generation to revenue recognition.• Processed quote requests for sales representatives in the field in a timely manner, to ensure a quick and efficient sales process via Great Plains. • Assisted sales organization and provided technical and administrative product information.• Ensured a smooth process of new accounts by providing necessary educational and training materials to enable timely installation of product.• Prepared the distribution of accounts to the Sales Representatives and updated the automated tracking system via SalesForce.• Provided miscellaneous data entry into appropriate databases and business applications.• Answered hotline of incoming calls for general product inquiries, customer comments and directed calls to appropriate personnel with in the organization.

As manufacturer of microwave diodes and amplifier products, I provided administrative support to senior management and multiple sales representatives in their efforts close sales.• Coordinated high-level meetings, prepared training manuals, handled all important projects and deadlines in a timely manner• Provided multiple levels of customer service by providing pricing and managing incoming and outgoing orders• Prepared and maintained sales quotes of materials in an efficient manner• Managed special requests for prospective customers to accommodate their needs• Provided internal and external customer service with delivery dates, change requests, production and shipping status of existing orders • Provided personalized customer service to executive accounts to meet production and customer satisfaction standards

Supported the marketing of a portal that provided developer content and alpha technology for the following technology platforms: JAVA, Linux, XML, Web services, Wireless, and Open source. • Managed marketing plans of various technology releases via PR, grass roots, newsletters, banners, and specific promotions offered in various areas (software portal)• Organized IBM’s presence at 20 conferences and events through out the U.S., including: (1) logistics of pedestal location, set up, look and feel, signage, premiums, handouts, and (2) directly supported discussions with developer audience• Grass root marketing – Heavily involved in developing ways to increase traffic flow to sites by submitting developer content to online developer communities• Maintained intranet and extranet websites for “alphaWorks”. Evaluated cross promotion of technical offerings through tiles or links• Managed the premium plan, including: (1) budget, quality, branding, inventory control, and (2) dealing directly with vendors and distribution of items• Managed the distribution of collateral requests through out multiple events, tradeshows, and PR functions