Mike Messinger Email & Phone Number

Redwood City, California, Us

Redwood City, California, Us

• Responsible for the overall success, loyalty, and growth of 15 marquee enterprise accounts. Customers include Pimco, UKG, CrowdStrike, and Nutanix. • Develop and execute strategic account plans based on customers’ business objectives.• Company evangelist, ensuring customers are best leveraging the application to derive the highest value.• Customer advocate, working across the company to ensure that the expectations are met—and surpassed.• Partner with VP of Customer Success to keep company focus on enterprise customer needs. • Work with VP of Product to ensure customer needs are prioritized in the roadmap and feature design.• Partner with the Implementation, Professional Services, and Consulting teams to improve processes and offerings.• Successes -- 100% customer retention. -- Within 1 year of account ownership have made all customers company advocates in one or more of the following areas: used as a sales reference, written one or more 5-star reviews on B2B company review sites (Gartner Peer Insights, G2, Capterra), participated in a marketing activity (customer webinar, case study, panel discussion, marketing video, etc.).

San Mateo, Ca, Us

• Responsible for the overall success, loyalty, and growth of 6-10 marquee enterprise accounts. Customers include Optum, Philips, Lenovo, Conduent and Kronos. • Primary contact for executive sponsor and primary stakeholders.• Develop and execute strategic account plans based on customers’ roadmaps and business objectives.• Company and CEM evangelist, ensuring customers are best leveraging the application, services, and CX methodology to derive the highest level of value from the application and their programs. • Customer advocate, working across the organization—from C-suite on down—to promptly address and resolve issues, and ensure that the application and services continuously surpass expectations.

San Mateo, Ca, Us

• Managed a team of five program managers who were responsible for the execution of all North American projects; supervised and supported reports as they met deadlines, delivered engagements within budget, and satisfied—and exceeded—customer expectations.• Mentored team members to ensure excellence in CEM methodology, onboarding, customer management, application functionality, and project management best practices.• Acted as escalation point for engagement issues.• Scoped new opportunities for sales to ensure services could be delivered successfully and in alignment with customer expectations.• Worked with product team to translate customer challenges into application improvements.• Developed with CFO quantifiable tracking of all team activities, allowing a true understanding of the costs required to deliver services.

San Mateo, Ca, Us

• Designed, implemented, deployed, and managed enterprise-wide cloud CEM programs based on the Net Promoter Score methodology. • Supported all functional areas within the client’s organization to ensure program success; helped drive organizational change that improved customer experiences that impacted key business results.• Provided strategic and tactical program guidance; project management; application proficiency; actionable reporting; data integrity; program adoption; and survey design.• Drove internal product and process improvements based on front-line experiences.

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• Managed all new business development opportunities.• Managed all custom development projects, ensuring they were correctly scoped and successfully delivered. • Worked closely with product management team on software and hardware product improvements.

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• Designed, implemented, deployed and managed SaaS VOC community programs focused on customer engagement, insights and ideation.• Key focus areas: program value; customer engagement activities; executive-level adoption; actionable reporting; data integrity; survey design.

Austin, Texas, Us

• Assessed global marketing campaign development and execution workflow.• Created a robust improvement plan for marketing director to execute against.

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• Designed, implemented and managed websites that enabled efficient viewing of video content for a wide variety of customers.• Developed statements of work, engineering and design specifications, and production plans. • Collaborated with client project leads, third-party vendors, professional services engineers, systems architects and legal counsel.

• Developed individually branded, successful marketing programs for the top revenue-earning divisions.• Interviewed key decision makers; identified industry opportunities; developed messaging and target audiences. • Managed relationships with design and publicity firms, printers, writers, and web developers.