Mohamed Halim Email and Phone Number

I started my career in Administration at a multi-branch company, transitioned into customer service, and technical support, and became a Workforce Analyst. Recently, I was promoted to Workforce Manager.My focus has been improving efficiency by developing automation systems that streamline processes and reduce manual effort. I've also contributed to talent development, helping teams enhance their skills and business quality.In my role, I manage forecasting, staffing plans, scheduling, and reporting for all management levels. I specialize in analyzing service level impacts and managing volume trends to identify patterns. Additionally, I create dynamic dashboards using SQL, Google Data Studio, and Excel to present key metrics effectively. My technical skills include developing web applications using JavaScript, HTML, CSS, Python, and API integration.