Michelle R. Mills Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

• Daily develop a team on 25-36 W@H reservations sales specialist through coaching transparently and effectively to increase knowledge and skills to meet or exceed performance goals. Provide additional training and.
• Foster and environment where the RSS’s are the most important team members and choose to work to achieve their goals.
• Sought out by peers and leadership to share innovative perspectives and ideas for direct and indirect customers whom we serve to provide personalize sales solutions.
• SME for Reservation Sales Virtual Training Project 2014.
• CTE Winner Q4 2014 – DC Forum Incentive/CTE/Scorecard Project.
• Hilton Suggests 2016 Travel Blogger.

Frisco, Texas

• Daily coached a team of 15 technical support representatives and 1 senior rep team lead to achieve business goals through, targeted coaching, training, call monitoring for quality assurance and performance trending via.
• Foster and environment where the TSR’s are the most important team members and choose to work to achieve their goals.
• Consistent formal and informal recognition and incentive challenges and rewards that are team and individual driven.
• Coached and developed team to #1 in the nation for 10 consecutive months.
• Nominated by peers for PEAK Award.
• Received T-Mobile Value “I am T-Mobile Count of Me” award from senior leadership.

Greater New Orleans Area

• Created managed state/federal funded afterschool and summer programs. Provided leadership and training for 5 part-time staff during the school year, 10 full-time during the summer, and a total of 30 student/collegiate.
• Compliance Structure – designed in house reporting system for documenting funding requirements to ensured quality assurance and verifiable statistics.
• Parental Involvement Initiate - initiated parent committee for community involvement.
• Created gender specific boys and girls club focusing on healthy relationships, lifestyles, self-esteem, and community service.
• Created center wide positive behavior system where participants were recognized and rewarded for positive behavior.