Support for a Regional Account Manager in managing a $6 million territory in medical supply distribution. Primary responsibility is to handle any customer needs to ensure customer satisfaction and customer retention through consistent, productive account management. This required effective communication, time management, multi-tasking skills, and business acumen. I exemplify McKesson’s ICARE shared principles and ILEAD, the commitment to leadership.Responsibilities include:•… Show more Support for a Regional Account Manager in managing a $6 million territory in medical supply distribution. Primary responsibility is to handle any customer needs to ensure customer satisfaction and customer retention through consistent, productive account management. This required effective communication, time management, multi-tasking skills, and business acumen. I exemplify McKesson’s ICARE shared principles and ILEAD, the commitment to leadership.Responsibilities include:• On-boarding and maintenance of clients, order management, inventory backorder management, product research, and price management. I perform weekly analysis and reporting for key clients. Includes GPO contract updates, advanced price change notifications, product discontinuation, cost savings/conversion opportunities and backorders.• Coordinate and schedule in-service of new equipment with client and manufacturer; schedule demonstration of new products/equipment with manufacturer and client; assist client with warranty on equipment; expedite backorders; coordinate with logistics team on delivery needs.• Work closely with McKesson account managers, clients, contract administration, manufacturerrepresentatives, customer service, inventory managers, GPO representatives and IT.• Conduct or participate in Business Reviews with key accounts to gauge client satisfaction, learn of client growth opportunities and objectives, and to identify process improvement opportunities.• Consult clients on inventory management and organization; install and train clients on McKesson’sScanManager and ScanManager Plus (IOS) bar-coding technology. Show less

• Coordinated and participated in the evaluation and implementation of an Intranet Report Distribution tool.• Responsible for the research of a corporate portal to improve communication between the home office and field employees. Created and demonstrated a sample web portal to the Operations team.• Founded and facilitated the Intranet Steering Committee.

Project Lead of a $900,000 project to re-engineer a DOS based inventory management system, designed for hospitals’ materials management division, to a client/server application. Project Management: Organized the initial team; created the project summary and plan; managed project costs and delivered under budget; created and maintained the project schedule; delegated tasks; submitted monthly reports to senior management. Requirements Analysis: Obtained and documented requirements… Show more Project Lead of a $900,000 project to re-engineer a DOS based inventory management system, designed for hospitals’ materials management division, to a client/server application. Project Management: Organized the initial team; created the project summary and plan; managed project costs and delivered under budget; created and maintained the project schedule; delegated tasks; submitted monthly reports to senior management. Requirements Analysis: Obtained and documented requirements from Operations and clients; developed process models.System Design: Supervised and created functional, technical, and database designs.Code and Test: Ensured that guidelines for standardization (GUI, reporting, coding) were in place and were being followed by the development team; resolved issues related to design and requirements.QA: Prepared testing process documentation; reviewed test scenarios/cases developed by QA team; attended weekly meetings to address issues.BETA Testing: Assisted implementation team to create checklists and procedures for implementing and testing the system; developed the training manual for end-users and support desk.Evaluated two third-party systems for a make/buy decision based on features and a cost analysis. Prepared the evaluation and recommendation documents that were presented to senior management for decision making process. Conducted quarterly performance reviews of the development team. Assisted the team with their career development plans and provided them opportunities to advance their skills. Show less