🇺🇸Leah Cox Email & Phone Number

Austin, Texas Area

Austin, Texas Area

• Support for a Regional Account Manager in managing a $6 million territory in medical supply distribution. Primary responsibility is to handle any customer needs to ensure customer satisfaction and customer retention.
• … Show more Support for a Regional Account Manager in managing a $6 million territory in medical supply distribution. Primary responsibility is to handle any customer needs to ensure customer satisfaction and customer.
• On-boarding and maintenance of clients, order management, inventory backorder management, product research, and price management. I perform weekly analysis and reporting for key clients. Includes GPO contract updates.
• Coordinate and schedule in-service of new equipment with client and manufacturer; schedule demonstration of new products/equipment with manufacturer and client; assist client with warranty on equipment; expedite.
• Work closely with McKesson account managers, clients, contract administration, manufacturerrepresentatives, customer service, inventory managers, GPO representatives and IT.
• Conduct or participate in Business Reviews with key accounts to gauge client satisfaction, learn of client growth opportunities and objectives, and to identify process improvement opportunities.

Houston, Texas Area

• Coordinated and participated in the evaluation and implementation of an Intranet Report Distribution tool.
• Responsible for the research of a corporate portal to improve communication between the home office and field employees. Created and demonstrated a sample web portal to the Operations team.
• Founded and facilitated the Intranet Steering Committee.

Houston, Texas Area

Project Lead of a $900,000 project to re-engineer a DOS based inventory management system, designed for hospitals’ materials management division, to a client/server application. Project Management: Organized the initial team; created the project summary and plan; managed project costs and delivered under budget; created and maintained the project schedule.