Michelle Martin Email & Phone Number

Plano, Texas, United States

Frisco, Texas

• Verified loan documents including but not limited to income, credit, appraisal, and title.• Understands internal overlays and outside investor guidelines.• Order VA/FHA case numbers and performs case queries. • Received award for processing the most loans on the team in Sept 2017 and Dec 2017.• Calculated all self-employment income for the team. • Processed all jumbo loans for the team.• Follows up and analyze title commitment orders and appraisal orders.

• Process VA and/or conventional home loan requests. • Ensures completeness of loan file submissions. • Serves as the first‐point‐of‐contact to collect required documentation. • Acts as a liaison between the Real Estate Origination staff and underwriters. • Establishes a trusted advisory role with other team members providing consistent, superior relationship management. • Flexibility and proven ability to resolve issues with a strong customer service orientation. • Received multiply appreciation awards from team members and upper management. • Closed majority refinances in 25 days or less.

Plano Tx

• Processed loans approved by the Underwriter or automated system. • Processed subordinations and resolved appraisal disputes. • Read, reviewed and applied federal lending regulations and relayed information to potential and current customers. • Maintained a pipeline of various sizes.• Recognition award for speed to final approval for July 2012. • Resolved title issues including vesting issues, child support, and judgments, mechanical and undisclosed liens. • Demonstrated flexibility to work extended hours or increase workload to assist with team goals.

Education record

Diploma, General Studies